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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a patient at this dentist office because I needed upper dentures. I did receive it in September 2022. I did pay the balance off through Fortiva. I was never told that I couldn't wear them overnight. Within the 2 years my overbite disappeared and my teeth are now touching and grinding my denture and natural teeth. Aspen told me that it voided the warranty of 7 years and I would have to buy new dentures! I find this unacceptable! They also double billed me. They deducted from my insurance for xrays and sent me a bill of $97.00 of which I sent you a copy of it. I also asked them to fax a copy of my xrays to Progressive Dental in Greensburg PA which they never did! Progressive had to do the xrays all over again! My xrays from Aspen Dental were less than a month old!

    Business Response

    Date: 09/06/2024

    September 6, 2024
    RE: ************** ** ********* **** *** ********
    Dear Sir/Madam,
    We are writing to acknowledge receipt of the complaint filed by **** ******* regarding their experience
    at the Aspen Dental branded practice located in Tarentum Mills, PA which is independently owned and
    operated by CHRISTINE A. S***** ****
    Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
    issues raised. A team member from that office will then be reaching out directly to the patient to discuss
    the details of the complaint and work towards a mutually agreeable solution.
    We appreciate the Better Business Bureau's role in facilitating communication between consumers and
    businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
    situation and provide a positive outcome for the patient.
    If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
    this matter.

    Sincerely,
    Rebekah C******
    Regulatory Relations Specialist
    Aspen Dental Management, Inc.

Aspen Dental is NOT a BBB Accredited Business.

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