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Business Profile

Lawn Maintenance

Nelson's Landscaping LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Early April I had someone from Nelson's Landscaping come by to provide me with a quote for spring cleanup. This involved multiple items as part of the spring cleanup and we agreed on a price. When he said he was done, I paid him without inspecting the work. Part of the agreement was for their company to fill in bare spots on the lawn with soil and grass seed. They completed this part of the work for half of the bare spots, but did not complete all the spots. I reached out to the person I spoke with and other representatives of the company multiple times (phone and text) but not one has ever responded. I explained I simply want them to complete what I paid them to do. I have no path forward to get this resolved. Further, they began cutting my grass (agreed) and sent me a bill. There are no instructions on how to make payment. I emailed and called the number on the bill multiple times to attempt to make payment, but I have not received any email or call back.

    Business Response

    Date: 06/20/2024

    ***** ***** **************************
    ***** **** *** *** **** ** ***** **
    ******** ********* *********
    *** *********************** *************************


    All the we did edge and mulch beds with 6 yards of mulch,also trimming shrubs away from the house.We did place topsoil and seed in spots in the yard.And he filed with the BBB after he already sold his house at the address on ********* ***** in ********* ***.I was there today June 20 and see no areas that need soil or seed?

    Thank you,
    Randy N*****, owner
    ******** ***********
    ***** ************
    ********* ************
    **** *** **** ********* ** *****
    ************************

    Customer Answer

    Date: 06/20/2024

    ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******* *****

Nelson's Landscaping LLC is NOT a BBB Accredited Business.

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