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Business Profile

Restaurants

Ales on 6th

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

     
    The waitress lied and said I threw the food because she asked to see the hair. I didn’t throw the food on the floor until I was on my way out the door because she refused to pay me or give me different food. I didn’t take not even one bite of the food. What would I get out of doing all this. They think they can get away with this I asked the owner to check the camera and he stopped replying to me. The owner believes that his employee would never lie apparently. That’s not fair to me, I just wanted my food to be clean. But because I’m black it’s so easy for people to lie about me or rip me off. Well not today. I refuse to tolerate this treatment. I just felt like I had no voice I am 30 years old and they treated me like a child. Please help me. 

    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



    Regards,


    ***** ******

    Business Response

    Date: 03/12/2023

    To whom it may concern,

     

    The management team and staff at Ales in 6th reviewed this incident, as the customer engaged in a text conversation with an owner after the occurence.  The customer claimed that a hair was present in their food.  After the staff member asked if she could please see the hair, the customer threw the food across the restaurant, alarming other customers and causing a scene.  At that time, she was asked to leave the premises.

    Upon further conversation with the customer via text message, we offered the customer a refund as a gesture of good faith, however the refund offer was not accepted.  We did ask the customer to take some time away from our establishment(3 months), as her actions caused quite a disturbance that is not accepted at our establishment.  

     

    Thank you,

    Ales on 6th Management

Ales on 6th is NOT a BBB Accredited Business.

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