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Business Profile

Building Materials

C & C Building Supplies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2-2-21 we placed an $8,119 order for vinyl siding with C & C Building Supplies. The order for Foundry 7" Split Shake Vinyl Siding was based on the specs and info provided to us by Paul (the sale associate). He was unfamiliar with ordering this product and made several calls to the Boral Building Products Foundry Vinyl Siding Rep. Based on this information we order the product. As we started siding our garage we discovered that the corner pieces were purchased as a case instead of individual, giving us an extra 6 cases of Corner Kits. I called C & C Building Supplies asking what I needed to do to return the product. No one would talk to me about resolving the situation. They would only transfer the calls to Paul. These are 6 unopened boxes of corner kits which I took pictures of and forwarded to Paul. Paul had to contact the vendor Rep and we were told that returning it would cost us a 25% restocking fee + freight. Unacceptable. Starting 3-2021 Covid was rampant. The world was in the middle of a pandemic and many restrictions were put into play. I called Boral Building Products customer service the end of April and was given contact information for the sales rep in that area. I contacted him and was given the "run-around" for several months with no resolution. Summer of 2021 I once again contacted C & C Building Supplies hoping that the terms for return would be different since covid restrictions were being lifted. Again I was directed to Paul who once again called the sales rep... same conditions exist. I tried online resolution procedures, but to no avail. After months of deliberation, I thought I could somehow file a complaint against a business to alert and protect other consumers not to trust this business. I was delighted to find out that I could actually ask for assistance in advocating for me and finding resolution. I just want to return the unused, unopened cases and receive a full refund. Thank you for your help.

    Business Response

    Date: 06/08/2022

     

    See Attachment

    Customer Answer

    Date: 06/18/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I have attached a statement responding to C & C Building Supplies correspondence.  I am unaware of any other avenue to resolve the complaint.  Any advice would be helpful.

    Our “special order” was based solely on the information given to us by C & C.  No person would intentionally order 6 extra cases of corner kits.  Truth be told, we needed more product to finish the job and ordered it elsewhere. It’s very unfortunate that C & C is erroneously placing the blame on us… the customer!

    Regards,

    ********* ******

C & C Building Supplies is NOT a BBB Accredited Business.

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