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Business Profile

Auto Repairs

Parry's Repair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 23, 2023 I had my 2007 ****** ******** at Parry's Repair shop to have the clutch fork replaced due to the fact that is was diagnosed as being cracked by Parry's Repair. After completion of the said job, the vehicles clutch assembly started chattering. I took the vehicle back to Parry's Repair and was told it would chatter for a while for a break-in-period. As time went on, the chattering got worse to a point the whole vehicle was shaking when put in gear. With much concern, I took the vehicle to another repair shop and explained the problem. I asked them to diagnose the problem in order to collect enough information into resolving the problem.When the diagnoses were complete, I was asked to come to the repair shop to have the diagnosis explained. When I got there, I was shown the problem in which consisted of the wrong type clutch fork installed along with the original throw out bearing being modified to adapt to the wrong type clutch fork installed by Parry's Repair. The other repair shop told me that clutch forks should be compatible with the throw out bearing or else problems like this will occur. In result of the unprofessionalism of the wrong type clutch fork, The clutch assembly started chattering due to the transmission shaft wearing out because the modified throw out bearing was sliding unevenly on the transmission shaft thus rendering it to wear unevenly. Therefore, the transmission was rendered useless and unable to support the new and proper throw out bearing and clutch fork. I asked the other repair shop to take care of this issue because going back to Parry's Repair would be an exercise in futility, not to mention the unprofessionalism and the lost in trust.

    Customer Answer

    Date: 10/07/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Parry's Repair regarding complaint ID ********.

    Regards,

    ***********************************

Parry's Repair is NOT a BBB Accredited Business.

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