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Business Profile

DJs

England Events LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife ***** and I hired England Events on 1/15/24 to ** our wedding and reception on May 25th, 2024. We paid the full amount of $999.00 on this date while we meet with them in person to deliver the check and sign the contract (we never got a signed copy of it). Were were told ***** and **** would be our **s or **** and his brother depending on their schedules. As we got closer to our wedding date, my wife asked multiple times to meet in person to go over our wedding. All of these requests were either denied or ignored. Eventually we got a phone call scheduled the Saturday May 18th (1 week before the wedding). We then learned our ** was going to be someone else we never heard of or meet. We had the call with the new ** and went over all the details of the wedding. The ** said they would be arriving onsite around 2PM the day of the wedding to set up for our 3:30PM ceremony. On our wedding day, no one showed up so we called the ** around 2:40PM. He said he was about 5 minutes away. The ** went to the wrong place, a full hour away from us. So he did not get to our venue until well after 4PM and missed the ceremony. This forced us to be without a microphone and speaker setup for the ceremony which made it hard to hear for our quests. Our wedding coordinator had to use a Bluetooth speaker for music.The ** did manage to get his equipment set up for the reception at 5:15PM.The following week, we tried to call England Events 3 separate times and had to leave messages to discuss what happened and an appropriate resolution. The finally sent us an email apologizing for their mistakes on May 29th. I responded to the email the same day and told them that was not good enough and they should refund half our money since they did not show up for our ceremony. They have not responded to us since. Simply put, they did not provided the services we agreed upon because of their own incompetence. While a full refund could be justified, I would be satisfied with half.

    Customer Answer

    Date: 07/10/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by England Events LLC regarding complaint ID ********.

    Regards,

    ***************************

England Events LLC is NOT a BBB Accredited Business.

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