Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NOVEMBER 7, 2021 TREE REMOVAL CHECK # ****, $3,000.NOVEMBER 16, 2021 TREE REMOVAL & PURCHASE OF TREES AND PLANTING. CHECK # ****, $3,000.JUNE 11, 2022 LAWN CARE, FRONT DOOR FOUNDATION REPAIRS, CHECK #****. $2,000.JULY 12, 2022 LAWN CARE, GRAVEL FOR STEPS FILLING UNDER NEATH. BUSINESS FAILED TO PROVIDE SERVICES, RECEIVING DOUBLE PAYMENTS. RECEIPTS NOT PROVIDED. BUSINESS HAS NOT RESPONDED TO REQUEST FOR REIMBURSEMENT. CHECK # ****, $500.00.

  Business Response

  Date: 08/17/2022

  August 15, 2022

   

  Dear BBB, 
  

  I received and reviewed the communication regarding *** *****. 
  

  I have been in contact with *** ***** ***** at all times, since the commencement of his project. I explained, on multiple occasions, that he has not made any 'double payments" for any of the services JE Home lmprovement and Landscaping has been contracted to perform. 
  

  After receiving this communication from the BBB, l, once again, had a conversation with *** ***** and he stated that he understands and agrees with the payments made. 
  

  *** ***** requested a $500.00 refund because he purchased a load of gravel prior to the project completion date. Being that this gravel and payment were included in the payment made for this service, *** ***** did not make a double payment. All services requested and paid for by *** ***** are complete, and no jobs are pending. 
  JE refunded to *** ***** $500.00 for the gravel he purchased prior project end date. We have written communication from *** *****, confirming the receipt of the $500.00 payment on July 28,2022. He also stated that he would follow up with the BBB to clarify any misunderstanding between our parties. 
  
  If there are any questions, please feel free to contact me,
  Juan - E.

  Customer Answer

  Date: 08/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  AUGUST 17,2022.   I THE UNDERSIGN HAVE RECEIVED $500.00 DOLLARS REFUND FROM SAID COMPANY. FOR FAILURE TO PROVIDE SERVICERS. BECAUSE OF FAILURE TO HAVE

  WRITTEN DOCUMENTS, I CAN`T VERIFY PREVIOUS WORK DONE. I STATED TO COMPANY THAT ONE OF SAID WORKERS MADE A THREATENING JESTER TOWARD ME WHICH 

  COULD HAVE GOTTEN OUT OF HAND. BECAUSE OF BEING TOLD OF COMPLAINT MADE BY ME ABOUT CLEAN UP NOT BEING DONE.

  I WISH TO THANK THE BBB FOR ALL ITS HELP IN RESOLVEING THIS MATTER. 

  
  

  THANK YOU. 

         ****************************