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Business Profile

Mental Health Services

Northern Tier Counseling, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was calling this business to inquire about services and the cancellation policy, however I called five times, and was hung up on in the middle of asking the question. Then I called back and was repeatedly sent to voicemail.

    Business Response

    Date: 02/24/2023

    We did get a voice mail from him, but since he didn't leave his name we didn't know who it was. Please be advised that on February 14th we were having issues with our *** **** phone system and internet. We called our *** **** vendor to complain about our phone system. We immediately posted signs in our waiting room, contacted the County Human Service administrator, called the local hospitals, called the local walk in clinics, notified the schools, and posted our phone problems on our face book page. We did our best to get the word out as best we could. Our phone system was cutting out, but would then come back on. By the 15th it was allowing calls into our North Towanda office, but we couldn't hear the other end of the phone, or it would just cut out. We called for *** **** and our IT vendor **** to fix the problem. They continued to work on it, and for a few hours on the 16th it worked, then was back off on the 17th. We then threatened to go to another vendor, and that's when they figured out how to route our calls to another office in Sayre Pa. After much frustration the problem seemed to be fixed as of February 22, 2023 in our North Towanda office location. That is the reason for the complaint, and I wouldn’t be surprised if you receive more. We now have a system set up that will allow us to transfer calls to other locations in a very quick manner, if this kind of issue occurs again.

Northern Tier Counseling, Inc is NOT a BBB Accredited Business.

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