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Business Profile

Pool Contractors

B P I Industries

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We need our Pool Liner fixed. BPI installed the pool in 2012. The bottom of the pool had divots and sharp objects. I complained and they finally came out. I had to drain the entire pool so they could fix the bottom and put the liner back up. Ever since that time there have been clips falling off that were holding the liner up. My Husband called them last month because the liner is coming away from the pool they told him they could be out when the weather got better and it would cost us $200.00 to fix the issue. I called Sam twice and he told me someone would call to set up a day and time for this to be fixed. No one has called me back. So I had my Husband call. He has been calling all week and there is no answer. I have had terrible customer service from this company from the day I bought this pool. The installer did a horrible job. Do not buy a pool from this company. Sam you need to do better.

    Customer Answer

    Date: 05/23/2023

    On Fri, May 19, 2023 at 12:49 PM ****** ****** *************************** wrote:
    I would like to withdraw this complaint the company has made good on
    what they should do. Thank you

B P I Industries is NOT a BBB Accredited Business.

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