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Business Profile

Air Conditioning Contractors

New Age Air Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The so-called "expert" technician that was here didn't even know the difference between a single phase & 3 phase motor. Tried to say freon was low without even weighing the system. Inaccurate in cost explanation. All he was interested in doing was upselling. Basically I spent $400 & am still without AC. I would strongly suggest anyone to avoid this know nothing company.

    Business Response

    Date: 10/05/2023

    When our technician arrived, your system would not turn on at all. He determined that the capacitor needed to be replaced which would allow the unit to start. You were told there may be more issues to be found once we could run the unit. You did authorize that repair and once the unit was running, it was determined you were low on refrigerant. You then declined that repair. We do not need to "weigh the system" to determine proper refrigerant charge. We determine proper refrigerant charge in your type of system in cooling mode by measuring super heat and sub-cooling, then comparing that to what the manufacturer requires. This is the proper way to determine the charge of a system which you can investigate on your own. The single phase/three phase remark is a misunderstanding on your part regarding the conversation you had about the three windings of your compressor. We are sorry you feel the way you do. Our technician was thorough and professional.

New Age Air Inc. is NOT a BBB Accredited Business.

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