We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Options in Granite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor (*************************** from Options in Granite) started renovation of a small building on our property in August 2022 with a promised 4 week project timeline. After a couple weeks of work the effort slowed and we actively tried to get him and his team to complete the project. In December he came to the home and asked my wife for an installment of $23,250 for the next phase and promised to complete the job by the end of January. Since we paid the installment ***** has at first missed every deadline and commitment he made. He has been here for a total of 90 minutes (early April). Once we demanded our money back he at first pleaded for more time and then has gone silent. We have sent dozens of texts (his preferred method of communication) and two certified letters cancelling the contract and asking for a return of the December installment. Again, there has been no response.In addition, Options in Granite had previously done a kitchen renovation for us. We worked through most of the issues, but there was one major error that remains unresolved. The granite for the kitchen called for one type of granite on the exterior countertops and another for the center island. We came home one day to find that the granite was switched in error. The wrong granite was installed on each of the center island and perimeter countertops. ***** promised to fix it but never did. After many, many months we hired another company to replace the granite and we were charged $8,350 for them to do the work to replace the countertops due to the errors by Options in Granite.The contract for the kitchen (for the granite issue), the invoice for the replacement granite and a copy of the $23,250 check paid to Options in Granite for the December 2022 are attached. The contract for the small building attached as 4 individual pages as the scan did not work correctly.

Options in Granite is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.