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Business Profile

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Roughnecks Ecom

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/21/23 date of transaction for modeling agency automation investment of 50k. Monthly payments were suppose to start June 2023 for 10% net profits. I have only received 1 payment in 6 mths. I have reached out several times to the owner by email, ***** and ** with no resolution. Very poor communication or follow up. Owner flaunts cars, and houses on ** constantly as well as his other automation businesses. I want a refund on my money.

  • Initial Complaint

    Date:10/09/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I invested USD $80,000 into Roughnecks Ecom's passive income service, **************** Automation, run by *************************** from Philadelphia, in November last year. Since then, he only made two payouts for the first 2 months (December and January, 2022). Nothing else, even though I signed a contract where he said he would make a monthly payout with an 18-month money-back guarantee. I've tried reaching him and his team for the past 6 months but he's extremely unresponsive. The only thing I heard from him was that there was a logistical problem transferring payouts through **** and bank transfer. But no solution was ever provided. He's breached the agreement I initially signed and is not offering any clear solutions. I asked him to refund me, which he said he would, but he continues to evade my messages.My family is worried and we need a solution. Terrible communication and customer experience.

  • Initial Complaint

    Date:06/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February 2022, I resigned from my job as an IT Manager and created **** **** ***** LLC with my 401K (using a **** 401k). In order to create an ****** and ******* store, I contacted Roughnecks Ecom. A total of $65,000 was wired to Roughnecks eCom LLC from my business bank account on 8/11/2022; $15,000 for an ****** store and $50,000 for a ******* store. The transaction was facilitated by: ****** ********* Enrollment Advisor Phone: ###-###-#### / +1 *** *** **** ********: +*** ******** The ******* store was taking too long to launch. I emailed Roughnecks Ecom to request a switch from the ******* store to the ******** ****** ********** Investment program. I was told that switching programs would cost $15,000 more. An additional $15,000 was wired from my business bank account on 11/8/2022. The transaction was facilitated by: ***** *** Lead Enrollment Advisor *****@roughnecks.co ###-###-#### In the contract, I was promised 10% monthly starting December 11, 2022. I have received the following three payments: Wednesday December 14, 2022 - $1577.51 Tuesday January 17, 2023 - $2339.11 Wednesday March 15, 2023 - $1323.33

Roughnecks Ecom is NOT a BBB Accredited Business.

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