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Business Profile

Lube Services

Valvoline Instant Oil Change

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my car in for an oil change on 6 March. Car had no problems just needed an oil change. I paid 150$ for oil change and air filters. Employee had trouble reinserting oil plug and said it may drip a little. I left the shop and drove 3 miles home. As soon as I parked the car leaked all oil onto the driveway. I had the car towed to a mechanic who replaced the oil pan. His diagnosis was that the Valvoline shop had tried to over tighten the drain plug and cracked the oil pan. 480$ in damage plus 180$ for a rental car. The company claims my pan was rusty and it was my fault. I had the old oil pan returned to me from the mechanic. No rust and it shows where the oil change had damaged the pan. Valvoline denied my claim immediately. I took a good car into the shop and left with a car that was ruined.

    Business Response

    Date: 05/04/2023

    The customer had the oil change at our business on 3/6/23. There were complications to the oil pan which can be caused by many different factors since an oil pan is a wear part with a drain plug being taken in and out constantly over the years. In the customers complaint to the BBB, it states that the mechanic diagnosed the issue was caused by Valvoline over tightening the drain plug. This is false because we use limited torque wrenches when installing drain plugs to prevent overtightening from happening.

    My only offer as a good will gesture would be to give the customer $152.98. The dollar amount is based on the following: the oil pan cost $41.49, oil pan gasket $11.49, and $100 for labor since this only takes 1.4 hours or less to replace according to the manufacturer data base. 

    Sincerely,

    Evan S
    District Manager

Valvoline Instant Oil Change is NOT a BBB Accredited Business.

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