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Business Profile

CBD Products

Cloud 8

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Within the last 2 weeks of June a order was placed for me with this company to receive Delta 8 gummies I was sent a voicemail saying that we cannot use your PO box that you have provided for us we need a physical address so a physical address was provided to them they never sent the email back telling me if they got the email if the address was confirmed I didn't hear anything back from them for days so I sent the email telling them that if I don't hear back from them within 24 hours I'm going to cancel my order they did not get back to me within 24 hours I believe that was the last week of June it might have been the 26th of June when I sent another email a day later telling them to cancel my order I sent three different emails telling them to cancel my order and I also called and left a voice message telling them to cancel my order I didn't receive anything back until the beginning of July saying that I will be fully refunded that was about 6 to 10 days ago and I still have not received my money I paid $33.96 and they told me that I was going to get my money back every cent and I still have not gotten it back yet. I just want my money back so that I do not have to deal with this company anymore The man that I talk to his name was Lloyd he is the one that left me the voicemail and he is also the one that communicated with me through email. I'm very disappointed in how this company is handling this situation I really like their products but I will not be using their products anymore I would really hate for other people to have to go through this

    Business Response

    Date: 08/22/2023

    Finally, I am happy to report that the issue with ****** ******* was resolved on July 28, 2023 before the BBB matter was closed.  On that day, we processed a complete refund of $33.96 I can provide a copy of the credit note showing that the funds should have been pushed back to ******** payment method that day. 

    Garrett Y****

    Associate Counsel

Cloud 8 is NOT a BBB Accredited Business.

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