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Business Profile

Hardwood Floor Manufacturer

Steller Floors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.5

Average of 2 Customer Reviews

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Review Details

  • Adrien Z

    Date: 12/11/2024

    Adrien Z

    Date: 12/11/2024

    I see they took down the ability to leave a Google review; too many bad ones I guess. I'm leaving two stars here because, while it is a nice idea on paper, and a rather quality product ************ wise, I can not recommend it. I have brand new engineered floor trusses, and a glued & screwed AdvanTech subfloor, which I went around and planed/sanded the highs down the best I could which was a lot of work before installing this flooring. The flooring is so noisy! They said that the creeking and cracking noise would subside and it has not. It's been months and it's literally driving me bonkers! I have wasted a lot of money and a lot of time using this product and I'm literally sick over it. The only reason it's not a one star review is because it does look nice, just don't walk on it.

    Steller Floors

    Date: 12/17/2024

    Thank you for your feedback and for sharing your experience. We're sorry to hear about these challenges and we did not realize you had any continuing concerns since the last time you spoke with our team several months ago. Our experienced customer service team is always here to help and since your flooring is modular, this issue is likely to be simple to solve even after your flooring is installed - a feature unique to ************************** be happy to provide personalized advice to help you when you are ready. Our support team will be reaching out to you shortly.We look forward to working with you, **********************************************************

  • Stan M

    Date: 11/25/2024

    Stan M

    Date: 11/25/2024

    The Steller flooring system is the best floating floor that I have ever installed. This is an actual pre finished wood floor that goes down easily using a connecting spline that snaps tightly into each board. The installation went quickly with just a short learning curve, and the company even provides a virtual visit if you need any help. The finished floor looks so beautiful I am planning on doing more in the future. The people at Steller are very knowledgeable and extremely helpful, from placing my order to the final delivery. I can't wait to do my next project with them!

    Steller Floors

    Date: 11/27/2024

    Thank you so much for your review! Our production and support teams will be pleased to hear that your experience was smooth. We are dedicated to helping you throughout your floor's life - so don't hesitate to reach out to us in the future about this or new projects. We can't wait to hear from you. - The Whole Team @ Steller

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