Complaints

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• Initial Complaint

  Date:08/02/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2022, I placed an order for a custom built fly rod from the vendor, Mike M********. He shortly sent me an invoice, which, I paid promptly for $829! He told me he would have the fly rod completed in February. When the time arrived, no fly rod was shipped to me. Every time I texted or email him as each month came and went, he kept telling me that the rod will be shipped out shortly later in the week.
  
  It is my belief that he never has built the fly rod!
  
  I finally have given up. On July 20th, 2022, I requested a refund. To date, he has not returned my payment!
  
  This vendor is fraudulent, and disrespectful in his business practices!

  Customer Answer

  Date: 08/05/2022

   
  
  Sending you a copy of the receipt that was paid to McFarland Rod Company.  Also, here’s a copy of his message he emailed me on May 12, 2022:
  
   
  
  -----Original Message-----
  
  From: ********************** *******************************
  
  Sent: Wednesday, May 11, 2022 6:02 AM
  
  To: ******************
  
  Subject: Glass Rod
  
   
  
  Hi Joe,
  
   
  
  I will be able to ship your rod this week FINALLY. Sorry for the long delay. I just want you to know I really appreciate your patience. Thanks so much and let me know how you like it.
  
   
  
  Mike
  
   
  
   
  
  The fly rod was supposed to be ready by February, 2022, and that obviously didn’t happen.  He also sent me several text messages over time stating the rod was ready to ship out but never did.  I told him I wanted a refund as of July 20th and he has not responded!
  
   
  
  Your assistance is greatly appreciated.
  
   
  
  Thank you,
  
  *** ******
  
  Attachments area
  

  
  

  Business Response

  Date: 09/06/2022

  I agree that the customer ordered and paid for a custom rod. I also agree that it took longer than expected to complete. I had been in contract with the customer via text message. He stated he wanted a refund and that he filed for a refund with his credit card company. I told him that I completely understand that he was upset because of the delay and said I was fine to issue a refund. I also added that I would process the refund AND still send him the rod when completed, even without being paid, and send it to him and if he liked it he could keep it and send a payment. If he didn’t he could return it. I tried to issue a refund through Square where he paid for the rod. Because of the time since the initial transaction I was unable to. He said that he filed for a refund with his credit card company. I have been waiting for that to process but it never has. I’m totally fine to issue a refund either to the credit card company or in the form of ta check. 

  Customer Answer

  Date: 09/07/2022

  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have had contact with Mr. McFarland as of today and we have worked out a solution that I am satisfied with.
  
  
  
  Regards,
  
  
  
  *** ******