Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained Gary Lindsey's services to build me a cement patio June 7 of 2022. At that time, I gave him a deposit of 2,045.66.
  He missed the contract deadline without any contact to me. I reached out several times to see when he was going to do the patio. Each time he would say he'd let me know. This was to be completed within 60 days. Finally in the fall of 2022 (120 days later) I requested a refund. He refused to give me a full refund and then told me he would only give me back 50% of my deposit, which actually was less - $920. 00 was refunded.
  
  I'm requesting my full money refund from this company. He did zero work...no prep work nothing. I've been patient and at first thought I needed to except his partial refund but was referred to your agency for assistance from other consumers who were able to get their full deposit back. Any assistance you could give would be greatly appreciated.

  Business Response

  Date: 05/03/2023

  To whom this may concern,

  We are and have bee experiencing shortages on all materials especially labor or employee help. This is the reason that we could not comply with the allowed timeline on the contract. Our contract CLEARLY states that this customer had CLEARLY signed and agreed to the terms. 

  "Lindsey is not responsible for its inability to start and/or complete the work under this Contract for delays that are the result of inclement weather, labor problems or other unforeseen circumstances or conditions that are outside the reasonable control of Lindsey."

  This customer was refunded the correct amount due to her based on the contract total and contract cancellation terms that she signed. 

  "PENALTY FOR CANCELLATION.
  If the Owner cancels this contract any time after the three (3) day
  recession period described below, Lindsey shall be entitled to retain 15% of
  the total purchase price, from the deposit provided by Owner."

  Please let our office know if we can assist this matter in any other way 

  Thank you, President,

  Gary L******