Complaints

This profile includes complaints for LBSI Automotive LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LBSI Automotive LLC

  157 Pittsburgh St Uniontown, PA 15401

• 

  LBSI Automotive LLC

  109 Pittsburgh St Uniontown, PA 15401-2944

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31 around 5 PM I purchased a vehicle from LSI automotive in ********* under a loan agreement a place $2000 down with an agreement pay $100 a month within three days. I was pulled over by the Pennsylvania state police made aware of a registration and inspection issue. I contacted Julielet her know I got pulled over. I cant legally drive the vehicle cause its not inspected. She made comment stating that thats my Fault. I asked her was it illegal to sell a car that was not inspected. She I proceeded to make contact with the place of business and a *** the manager made him aware the issues with getting my car inspected. It did not pass inspection. He tried to refer me to a mechanic gave me two week grace ******* I contacted *** and let him know That the mechanic he referred me to was no longer operable for 12 months, his bay was shut He told me to take it to whoever and get him the information. I proceeded to go to ***** in ********** and communicated via email andphone I was spoken to very poorly. I told *** the estimated cost of the repairs.He then responded. What the h*** do you want me to do sell you brand new car I asked him to just fix the vehicleand get it inspected so I could legally drive it. He stated no it was my responsibility and he would give me the money on the repairs towards the loan verbally over the phone. I communicated via email made phone calls no response to the company from the company. yesterday the 15th I was getting gas 615-6:30 PM and someone jumped in my car and pulled off with all my personal belongings phone purse money over $800my bank card Grocery I did call the police. There was a repossession order placed on the Monday morning, I went to the place of business with all my receipts and attempted for a resolution The condition was falsified upon purchase of the vehicle. I have a statement I signed off on and the repairs that I had to make to the vehicle coincide that

  Business Response

  Date: 04/16/2025

  The customer purchased the vehicle via buy here pay here and an agreement to pay $100 WEEKLY starting the week after purchase. The customer signed off knowing that the vehicle had visible rust and would NOT pass inspection.  In the state of PA when purchasing a vehicle you have a month to get it inspected.  I don't know why a cop would pull her over regarding this and was not aware the cops pulled her over for inspection issues.  We install *** devices in all our buy her pay here vehicles and per the *** system, she drove the vehicle all over the place to numerous different towns.  We offered to have our mechanic look at the vehicle and the mechanic is still open and said she never contacted them.  She was rude to all of our employees, and vendors that she spoke to. She had not made any payments and was 63 days past due when she was sent for repossession.  The car was in process of getting repossessed on 4/13/25 when she hopped in it so we were unable to take it because she would not get out and would not make any payments.  We proceeded with the repossession on 4/15/25.  She had a lot of belongings in the vehicle, as most people do, along with a lot of drugs and paraphernalia.  We have copies of all signed paperwork. 

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 60 years old and disabled. I went to this place to buy a car. Every reservation i had while signing paperwork. Lady assured me that the things i have to initial about issues did not mean my car. It is all just things they have to put in paperwork. She assured me my car was good. I had car for 12 days and rear tire snapped off at axel. Had 4 people come look at car. All told me car cannot be repaired because frame is totally rusted and cannot be repaired. They allowed me to get on highway and drive back to West Va with this car in this condition. The bad part is i truly liked this car. And would have repaired it if that were an option. I called 2 times and was hung up on. Owner told me get used axel from junkyard and he would apply 50 dollars towards repair. When i tried to explain it could not be repaired he would not give me that chance he hung up on me. I tried to call following day and woman hung up on me.

  Business Response

  Date: 05/09/2024

  I am writing to address the
  complaint filed by ****** *********.  The
  used 2008 Scion XB was sold AS-IS via cash on March 29, 2024, for $3500.  The customer was accompanied by another party
  who looked at the vehicle at the time of sale. 
  
  The customer called and asked
  for an axel and LBSi agreed to pay for the part and installation if she brought
  the vehicle to one of the mechanics that does work on our vehicles.  She was supposed to get back to us and we
  never heard anything until this complaint. 
  
  The customer viewed rust and
  acknowledged defects on the vehicle at the time of the sale by signing item
  numbers 3,4, and 5 on our Vehicle Buyers Order. 
  It was also noted that it would not pass inspection.  (See attached form). 
  
  The customer says in the
  complaint that she is disabled but never disclosed this to us.  She signed off on number 14 on the Vehicle
  Buyers Order stating, “Customer agrees that they have no impairment at the time
  of signing and completing this contract.” 
  If she had disclosed she was disabled we could have been further help at
  the time of sale. 
  
  The customer signed a Buyer’s
  Guide, and Terms and Conditions paperwork which we have included signed pages
  by the customer as supporting documents. 
  The customer signed off on buying this used vehicle “AS IS” and LBSi
  tried to help her and never heard back.