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Business Profile

Cleaning Services

Let It Shine Christian Housekeeping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this company for a "Deep Clean" of a vacated house. Of note, I had already deep-cleaned the kitchen myself and the bathroom of this property. I paid $556.50 because she required a deposit in case of overages and such. I decided it was fair because I really didn't have the time to do the deep clean myself. When I went to look at her work, it was all surface-cleaned and not "deep-cleaned." Specifically, I asked for the walls to be wiped down. They were not wiped down at all. They weren't even touched. The floors did look nice, and, again, the surfaces were all wiped down nicely. But that wasn't what I asked for. When I let Brittany know that the walls weren't clean, she didn't offer to come back, and then she asked me to write her a good review on social media. I didn't reply to that and figured it was just my loss. I contacted her again (within 90 days) because I wanted to schedule her again only because I had a balance on my account. This was January 10th. She never replied with my balance. I contacted her again on January 30th. She replied on January 31st and asked for the address of the other residence I was interested in getting cleaned. I gave it to her. No reply after that. I contacted her again on February 12th to remind her I was still waiting for her reply. She did respond and told me I had a balance of $195, but she, again, offered no date when she could come. I contacted her on February 23rd to let her know I'd like my balance ($195) refunded. No reply again. So, here I am at the BBB. I feel like I've gone above and beyond as far as patience and courtesy with this business. I'd just like my balance to be refunded at this point. I have all documentation to prove everything I wrote is true.

Let It Shine Christian Housekeeping is NOT a BBB Accredited Business.

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