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Business Profile

Pizza

Domino’s of Uniontown

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/30/2024 I had ordered a medium pepperoni pizza. Half was also to have green peppers. Pizza was delivered with pepperoni only, I called the store a female had answered I advised this is not what I ordered she then advised green peppers were on recall. I stated this is not what I ordered I wanted a refund. I was placed on hold *** hot on the phone and advised I did not order green peppers because they were no longer on the menu, which indeed they are refused a refund stating I was not charged for green peppers. I asked for supervisor he stated he was at another store when I tried to call store I was disconnected 5 times.

    Business Response

    Date: 11/19/2024

    Customer ordered a medium pepperoni pizza and 8 piece plain wings. Customer called in and complained that they are supposed to get green peppers too. But we explained customer that they never added green peppers in the pizza. But customer never satisfied with the response. I attached the order receipt and there we can check every detail. 

    Customer Answer

    Date: 11/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I attached a copy of my receipt that shows my order. When I submitted my complaint. The information that they responded to is incorrect with an incorrect receipt. And I have not received any notification from dominos.

     
    Regards,

    ****** *****

  • Initial Complaint

    Date:08/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pizza. Waited 2 1/2 hours for it to come! Called 4 times they kept saying on the way. The Manger wouldn't reimburse me the money. Then he said I could get 2 free medium pizza next time I came. Called today and they said I had to order something to get the pizzas! Come on really. Want my money back or just the 2 free pizzas!

Domino’s of Uniontown is NOT a BBB Accredited Business.

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