We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transportation

Penn State Transportation Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Penn state university is giving out parking tickets despite paying through the ** code they have plastered all over their parking lots! Their attendants threaten you with $30 tickets are rude and nasty! I showed a pass that parking was prepaid she claimed I couldnt use it because my plate didnt match well I used same pass all last year and for this year no problem as its my parents and they go to ** in winter so we use all passes and tickets that are ALLOWED to be transferred! So anyway I bought another parking pass via HONK app which is what they say to do. I have receipt and I spoke to parking person who was giving out tickets and she said it happens all the time nothing she can do to complain to transportation office. So they are fully aware the honk app is not alerting ticketing personnel to who paid and who didnt yet they continue to give out tickets that should not be given out. That is fraud! *** is extorting money from alumni and locals, its what they do best!

  • Initial Complaint

    Date:04/29/2024

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Penn State Athletics was in charge of parking for the recent ******************* concert. Parking could be purchased online prior to the concert or the day of. I purchased prior to the concert. When doing so, Penn State provides a map with lot numbers and a very vague map with no real information about the parking, such as if you will be held a certain spot or if the lot was paved or not. I paid a premium for parking and was expecting a paved lot, as I was driving a low clearance, two-wheel drive vehicle which can easily get stuck in unpaved areas. I was very disappointed in how deceptive Penn State was about the parking and especially considering the fact that I paid a premium for this lot. This was my first time to **************/Penn State, so I was unaware of what the parking situation would be like. There were paved lots, but I didnt know which lots they were when purchasing the pass prior to the concert, as I didnt see the paved lots until I got to the venue. Penn State shouldve the specified the details of the parking lots before purchasing.

    Business Response

    Date: 05/03/2024

    To whom it may concern,

    You have reached ********** of the ******* Loan Servicing and Collections Department.  We collect tuition and loan payments and post them to Penn State student balances.  Our office/department is not involved in or prepared to respond to *********************** Center events, such as concerts or Parking issues. 

    Please review the complaint and redirect to the appropriate recipient.  That could be Ticket Master, Penn State Parking, or the Jordan ******************* you,

    *************************

    Customer Answer

    Date: 05/08/2024

    Correct, I did not intend for my complaint to go to the loan servicing/collections department. Previously, I corresponded with *************************** by email. The email I used to communicate with them was *************** and the telephone number provided in the email signature was **************. 

    Customer Answer

    Date: 05/08/2024

    I believe the complaint would be against Penn State Parking. The payment appeared on my card statement as Penn State Athletics and the purchase was made via the Penn State Athletics ticketing app.

    I believe Ticketmaster was just the sales platform. 

Penn State Transportation Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.