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Business Profile

Online Retailer

Flawluxe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two custom pairs from a sponsored add, I got both pairs, one was correct but the other was supposed to say "10-8" and instead has a random huge number. Not significant, and not sentimental at all. I emailed immediately saying it's not what I ordered, and have had a million emails back and forth and I'm out $20 and have a random thong. Would like an exchange or a refund

  • Initial Complaint

    Date:05/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company back in November 29th I moved before I received my order and I never got it. I contacted them and informed them that I had moved after placing the order they told me to reship the order that would have to pay a reshipping fee of $13.85 I sent that to them April 4 it's May 3 a d I have not received my items when the items return to them undelivered they never contacted me I have reached out to them several times and still noting I want my money back I don't every want to do business with them again.

  • Initial Complaint

    Date:03/31/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on February 6. I received an order number and after some time received a tracking number. The order continued to say out for delivery. So I contacted Flawluxe customer support to see why it was still out for delivery even though it had been a few weeks since I placed an order. They gave me information to the delivery company. The delivery company responded stating that the package was lost and I should reach out to the sender for a replacement. I reached out to Flawluxe and relayed this information and I received not response. I requested a refund as it is now over a month since I ordered. The only thing I received back on March 6 was my order was on the way. The track number does not exist for this alleged order. I just would like a refund because I have yet to receive a product that was initially for Valentines Day. I am uploading screenshots of correspondence so far.

Flawluxe is NOT a BBB Accredited Business.

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