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Business Profile

Sporting Goods Retail

Solock Pool Sporting Goods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed this order and paid Solockpool with a bank ACH transfer. During the entire ordering and payment process it was stated as shipping would be free. I had a shipping company contact me saying that the would need an insurance put on this item to continue the delivery of said item. I asked them to contact Solockpool regarding this matter and they said it was not their issue and that I would need to pay for this. They did not offer a way to pay for this and I have emailed and tried to call all of the phone numbers to this business and they are not valid numbers. The only communication that I have had with this company since purchasing the item was through text message. They were adamant about it is my responsibility to pay this insurance fee with another ACH. they have not sent an invoice or showed that this is even a legitimate charge. Based off of their website they state that items can be purchased with a credit card, which would offer me some protection against fraud. When I tried to say that I wanted to pay with a credit card they said it was not possible. Now when I try to email or call or text there is no response. I feel as this company is a fraudulent company and needs to be shut down!

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issue with SOLOCK has been resolved.  Thank you

Solock Pool Sporting Goods is NOT a BBB Accredited Business.

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