Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I have a major Issue with JC Taylor Insurance company. I cancelled my insurance online, I told them I was cancelling my insurance with them, I also sent them the insurance cards from the new company that I placed the insurance with. I'm still getting bills and paperwork to cancel, even though I put it in writing to cancel my insurance. My policy number is ********** I told them both in writing and on the phone to cancel my Policy. There is no reason for me to sign anything else since I have already put it in writing , called them to cancel and sent them insurance cards from the other insurance company.

  Customer Answer

  Date: 09/15/2023

  Hi, 

  JC Taylor has contacted me, pleaseClose out my complaint since the situation has been resolved .

  Thank you

  **************************;

   

  Business Response

  Date: 09/18/2023

  Good Morning,  

  Thank you for providing us the opportunity to respond to your inquiry.  A review the complainant's file found the policy was cancelled effective 9/1/2023.  The request to cancel the policy was received in our office on 9/13/2023 and processed on 9/15/2023.  the complainant originally requested cancellation of the policy by telephone on 9/5/2023.  Our practice is to request all policy cancellations in writing.  The written documentation was received in our office on 9/13/2023.

  Once again, thank you for the opportunity.  Should additional information be required, feel free to reach out to me.