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Business Profile

Credit Union

Forge Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a victim of identity theft and even upon discovering this with some people stealing mail in my neighborhood I am still held accountable for accounts that I did not open. I have filed a complaint/report with the post master to curb my mail from being sent to all of these fraudulent addresses. Now I am dealing with creditors even though overwhelming proof has been given already. I also found these accounts that I believe not mine:Acct name: FORGE/PSTC acct no. *****************date opened 09/01/2021 balance $00.00 Acct name: FORGE/PSTC acct no. *****************date opened 11/01/2019 balance $00.00 I am not liable for this debt and I do not have a contract with:Company: FORGE FKA PSTC Address: ************************************************* Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete these accounts from my credit report at once. Any questions or concerns I can be reached at ********************************************************** and email at [email protected] need a response from the company.

    Business Response

    Date: 03/09/2023

    February 8, 2023

     

    Dear *** *******:

    In response to your letter dated January
    28, 2023 regarding the above-mentioned complaint, please allow this letter to
    serve as documentation that Forge Federal Credit Union responded to said
    complaint and takes these complaints very seriously.

    I am not at liberty to discuss specifics
    due to the sensitive nature of such information.

    My colleague, Kemi O******, spoke
    directly with the Complainant, ***** ******.  *** ****** opened his account at Forge on November 15, 2013 and has been
    an active member since he joined.  He
    continues to maintain an active deposit and lending relationship with the
    credit union.

    This complaint is unfounded and I
    respectfully ask that the complaint be removed from our record.  Thank you for your consideration.

    If you have any questions, please do not
    hesitate to contact me at 610-352-2000 x***.

    Sincerely,

    Rachael M*******
    CEO/Treasurer

Forge Federal Credit Union is NOT a BBB Accredited Business.

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