Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I broke my favorite jade bangle. My husband took it to Krissos Design Jewelry. The man took the job and my husband paid $700 to the man. I waited for a month to get it back. I noticed a dent on the white gold ring on the broken spot. It was sent back to fix the dent. A month later, this time the result is even worse! Not to mention the edge of white gold ring is not flat on the bangle, there are multiple glue spots on the bangle. The proper way to fix the broken bangle is to Glue the broken pieces together and then cover the glued area with white gold ring, but not to show glue on the bangle surface. I called the store and the man asked me to bring it in to show him. I brought it back to the store. After I pointed out the glue spots, the owner said they were not glue and they were there to begin with! He did not want to listen to me and kept on saying he did his best. He was basically saying I was lying and trying to pick on him! I was upset and raised my voice! He then yelled at me saying his business has been there for 20 years, and so on. But the point is no matter how many years he is in business, he did not do a good job on my bangle. He was very rude and defensive after I pointed out the sloppy job he did, and blamed me for being picky! He is a jeweler! He supposes to make beautiful jewelry. Nice, accurate and neat job is a must! He asked me to bring my husband to talk to him. He has issue talking to woman? I have a few points to mention: 1. If he has no experience to fix jade bangle, he should turn down the job at the beginning. 2. If he can not fix the dent, he should say that and partially refund me. 3. If he can just offer to clean up the glue, that’s the least he can do. He did not do any of these above. He did not only ruin my bangle and cost me a lot of money, but also make me feel disgusted even just thinking about this experience. Now I just want my money back. I will find a real jeweler to fix his messed ups.

  Business Response

  Date: 01/20/2023

  It is true that her husband dropped off the jade bangle for repair.  At that time I explained to him that it was in very bad shape, that it wouldn't be 100% repairable, but I explained to him in detail what I could do.  It did take three weeks for the repair, I then called him to pick up. A couple of days later he picked it up, he checked it out before he left and he said he was happy with the repair. A day later he called me and said there is a dent in the gold part of the bracelet.  I told him to bring it back so I can check it out.  I want to say that when he picked it up I don't remember there being a dent, nor did he say anything at that time also. He brought it back and I saw the dent in which he mentioned.  I kept it for repair for two days and then called him to pick it up.  He said he was busy, he would pick it up when he could.  He picked it up approx. 2 weeks later.  When he picked it up my wife was at the store.  She told me he was very pleasant and said that it looked great.  The next day she called me and told me that there was something wrong with the bracelet and I told her to bring it by so I could again look at it. 
  The next day she came by.  She walked in without even a hello and with an angry face. She started showing me the bracelet and what she thought was wrong.  I tried explaining to her that the glue that was there was to keep the gold part of the bracelet from scratching her. She then pointed to a small dent on the jade, complaining that it was glue. I tried to explain to her that it wasn't glue but a little dent in the actual jade and it was there before. She didn't want to listen and started raising her voice. I asked her to come back with her husband because he was the one I originally explained all the details to. She became very rude and I told her I don't accept her rudeness and told her to leave.  After she left I called her husband and told him what had just happened.  He was very apologetic and told me he didn't want to bring the bracelet back because he didn't see anything wrong with it.  
  The next day I had a call from a friend who told me she went on the ******** app and badmouthed my business.  This was very upsetting to me, nothing like this has ever happened to me.  Now I would like to mention  few points in response to her complaint. 
  -I only raised my voice after she started yelling rudely at me
  -I mentioned to her that I was in business 20 years just to state that I've never had such a problem before 
  -I don't have an issue speaking to a woman, I asked her to bring her husband because he's the one I origianlly dealt with
  -Most of my customers are women, I have no problem dealing with woman
  -She never asked for a repair or refund, I would be more than happy to fix/repair if possible (but honestly not sure what more could be fixed) 
  
  I also wanted to attach some of the comments she posted on ********. But will like to respond to some of those comments she made.
  -the statment to the BBB states she raised her voice first and then he yelled at me. In the ******** post she says I yelled at her first, which is not true.
  -she stated that I am a over 6' tall.  Truely I am 5'10" and weigh 175.  Not a huge man really.
  -she also stated that I din't respond to the BBB.  I never recieved an email and only just recieved the letter vial mail on January 10th
  
  Sincerely,
  

  Leonidas Z************

  Krissos Designer Jewelry