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Business Profile

Military Gear

G. Gedney Godwin Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Military Gear.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order **-**** 4/29/2023. No delivery. No response to email. Just want the product or some explanation as to why it has not been delivered. Crickets!!!!

  • Initial Complaint

    Date:11/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for several items on June 27, 2022 - notice 22, not 23. This company had been recommended to us, and my husband needed these items in June of 2023. My credit card was charged for the full amount the next day. In September I began emailing (no response), calling, leaving voicemails, and I was finally called. I was told there was an issue with the boots - okay we needed the items in June of 2023, so we would wait. I have continued emailing and calling once again, and I have not heard anything. I finally said refund my money or ship the items.

  • Initial Complaint

    Date:11/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On aug. 8th, 2023, I ordered from G.. gedney ******* *** ******. for military reproductions invoice no. AB *********************** sept. and sent emails and phone calls. Finally on fourth call he answered and said was traveling. He would send everything but button they were out of stock and would refund that amount and send rest. Still have received no refund and no items. again have sent emails and phone calls no response. Now 3 months and see nothing on my credit card and no items. now either I want the ordered filled and buttons refund, or just refund the full amount of 158.52 cents, if he cannot send the items asap.

  • Initial Complaint

    Date:11/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 1, 2023 I placed an online order for a pair of reenactor eyeglasses. Order number AB-*****. The company sent an email acknowledging my purchase and charged my credit card. I have not received the item and have had no responses to my email inquiries. I called the company several times and got an answering machine. I would like the item, but since that doesn't seem to be happening, then I want a complete refund.

  • Initial Complaint

    Date:05/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of 18th century eyeglasses from G. Gedney Godwin, Inc. on April 10, 2023. The item description on their wbsite states that they include clear and tinted lenses. When the package arrived on May 13, 2023 the tinted lenses were not included. I have made several attempts to reach them both by email and phone with no success.

  • Initial Complaint

    Date:04/25/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vendor accepted a $767,00 order for drum carriages and fife cases. Order was placed on December 31, 2022. Vendor promised an early April 2023 delivery but it never arrived. Subsequent attempts to communicate with vendor were ignored until I indicated that I'd be involving my bank in recovering the credit card expenditure.. When he finally did respond he said his guys "hate making drum carriages." What??? That's not my problem. He didn't mind taking my money but is apparently in no hurry to fill my order, or to provide a reliable delivery date. I'd like an immediate and total refund.

  • Initial Complaint

    Date:01/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/7/22 order number AB-**** was placed on behalf of our nonprofit organization serving youth and the community. The order for 4 hats, each $98 or $99 dollars, totaled $408.18 with taxes and shipping and was paid in full at the time it was placed. An invoice was received as confirmation that the order was placed and payment received. In the 9 months since, multiple attempts have been made by both phone and e-mail to contact the merchant regarding the lack of communication and non-delivery of goods, but all of these attempts have been unsuccessful. No further emails have been received from the seller, nor have voicemails been returned. One would hope that this is not because money has been taken in bad faith with no intention to deliver a product, however after a brief search here and on other consumer review sights I am concerned that the money of our nonprofit has been stolen. A refund would be an acceptable solution.

  • Initial Complaint

    Date:11/01/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 30, 2022 I ordered various items of clothing for a Colonial costume. I received some items but they were unable to complete the order in the time I for my event. I contacted them on August 15 to renew the order and was told it would be a couple of weeks. I have not received the items. I spoke to him once and he said he would check on it. I left three phone messages. I sent three e-mails. I sent a letter in the post. I have not received any communication or the items ordered, worth $839. Invoice number AB-****-************** Thank you

    Business Response

    Date: 01/12/2023

    Per ** ***** complaint #******** he has received his full and complete order and is satisfied with the purchase. Misunderstanding on the timing of delivery of hand made goods

  • Initial Complaint

    Date:10/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom hat on July 20, 2022. My credit card was charged $115.94, but I have not received the item or any updates from this company. I have tried to phone, but it only goes to voicemail and no one gets back to me. I have tried to email, but no one replies. I would like a refund. Can you help?

    Business Response

    Date: 01/12/2023

    Per ** *****. He was refunded in full as requested again was unaware that hats  are one of a kind hand made items and not off the shelf.
     I find it very frustrating that these follow ups go On deaf ears after they have filed the complaint. Please update accordingly and email me any updates. 

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 3rd, 2022, I ordered two camp tables and two camp stools for the total of $426.88. After two months of not having received the items (I thought perhaps they might be made to order even though their website said they were not), I emailed twice with no response. On July 6th, I called and spoke with the company, who said that the items were packaged and sitting there, but that they had charged me incorrect shipping. I asked what the difference was and gave them my card to charge me so that I could get the items. They said theyd ship the next day. Fast forward almost another week and I had to call again. This time they were struggling to find boxes to fit the tables, and didnt know if they had any camp stools in stock. They said theyd figure out the boxes and ship right away. Thankfully (I thought), they arrived in a couple of days. I excitedly opened the boxes to find that camp stools were not included and that the tables were absolutely unacceptable and could not be used. They werent even the actual table design that I ordered! There were screws that completely missed the wood, splintered the wood, stain missing in areas, stain dripping, and legs that had not even been cut flat to sit on the ground. I immediately called and told them of the issue (he quickly said he was in the middle of something and HUNG UP ON ME) and I followed up with an email with photos. They said theyd issue a call back for the packages and send me a full refund. Apparently they did not include the camp stools and instead decided that was credited toward shipping. I have now been back and forth for several weeks about returning the tables and getting a refund. Over and over I have had to contact them and have had excuse after excuse about filming, being called out of the office, and sending info to the finance team with still no resolution. The only thing they have said is that we can keep the tables but will send a refund. The tables are to be disposed of.

    Business Response

    Date: 09/12/2022

    *** ******** was improperly charged $10 to ship 2 tables that cost over $50 each to ship. We discussed at the time, using the money from the stools as we did not have them in stock at the moment. She agreed that would be fine. When she received the tables with a multitude of complaints, We told her we would need to get the tables back to us and would need to issue a call tag to get her refunded on the purchase. We were in the midst of filming at the time and I let her know it may take awhile to get this all done. In spite of my telling her this, Several days later she disputed the charge anyway. 
       We agreed to refund the full amount without even inspecting the tables she said were faulty..Even allowing her to keep the tables in whatever capacity she could use them. I think we did all we could do for **** ********.

G. Gedney Godwin Incorporated is NOT a BBB Accredited Business.

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