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Business Profile

Commercial Plumber

Lawrence Plumbing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Plumber.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called to get my kitchen sink unclogged after I couldnt snake it clear, so I was charged 320$ for them to come and snake it and replace a pressure valve on the pipes under the sink I think it was and not fix the problem in the end and try to charge me 516$ more to guess where the clog was and cut a hole in the wall and attempt to fix it there. I declined that since the plumber couldnt guarantee it would get fixed.a couple days later I find a dent in my dryer which from what the plumber told me about him searching for the right pipe in the laundry room he must have either climbed on the dryer or set tools on the dryer and dented it. I had already paid the 320$ and wanted a refund due to the damages and not getting my problem Fixed. I have been told its being looked at and after a week of nothing being done Im still waiting to even hear back.

    Business Response

    Date: 05/19/2025

    We refunded customer in full. Customer stated they will remove complaint since we refunded.

    Business Response

    Date: 05/20/2025

    We made a good faith effort to satisfy the customer by giving the customer a full refund. All issues are now resolved with the customer. We reached out to the customer and customer was satisfied with the resolution we offered.

    Customer Answer

    Date: 05/20/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Per my discussions with the company i agreed to remove the complaint, i was unable to do so, but with accepting their response i hope this shows they were willing to work with me.

    Regards,

    Zacheri *****

  • Initial Complaint

    Date:08/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got an estimate on May 23rd from Lawrence Plumbing for an air conditioner because ours was 20years old but cooling the house but leaking water everywhere. They provided the estimate and a link to apply for credit to pay for it. They put the air conditioner in on June 6th {see the statement from Fortiva the credit company}. After they put the air conditioner in, we had nothing but problems with it not working right. So, we called the company, at the end of July, and told them to take the air conditioner back and give us our $4500 back. they came on July 31st and took the air conditioner out of our house and refunded our money back to Fortiva then immediately recharged my Fortiva account for the same amount they refunded $4500{see the Aug Fortiva statement. So, I called Fortiva and Lawrence company on August 08th and told them that Fortiva said; that they will have to refund the money back again because it didn't go thru right. Lawrence still haven't refunded my money back to credit card as of now.

    Business Response

    Date: 09/05/2024

    We gave customer a full refund. Since customer used financing we refunded financing company, Turns. I attached a copy of the financing return. It did seem to take a while for Turns to get this taken care of but it was completely out of our control. We reached out to Turns but they were not able to tell us anything more because the loan was not in our name. They were only willing to speak with ******** *****. We tried to help and reached out and talked to Turns multiple times. Turns has assured us that a full refund was given.

Lawrence Plumbing LLC is NOT a BBB Accredited Business.

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