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Business Profile

Roofing Contractors

Limited 7 Roofing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One of newly installed gutters has fallen away from the house due to improper installation methods. A piece of my flashing is falling off. Leaving the sofit exposed and loose enough to be torn away. My roof/siding/gutter job has a 3-5 year workmanship warranty. The job was completed November of 2023. So it is still well under the warranty. The company has come out twice to honor their warranty and fix faulty work. Now they refuse to answer any form of communication. I assume this is an attempt to expire the warranty?

    Customer Answer

    Date: 05/01/2025

    Additional Information:

     

    The gutter was held on with cocking or glue??!!! And has pulled away from the house with the weight of rain water. The flashing was never nailed into place and continues to pull away with each gust of wind, exposing the sofit.

     

    See two attachments.

    Customer Answer

    Date: 05/19/2025

    Because of a lack of action on behalf of limited 7 roofing. The 5 minute fix has now turned Into a restoration project as damages continue to occur because this 1 piece was not properly installed to begin with, and was refused the honor of the contractional warranty! I would like to pursue financial compensation to hire a better company to fix these mistakes!!

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company quoted me a price for roofing job on my home. Then said part of it wasn't included in that cost. They said the eves would be ******. So I pd the ******. Months later job still not complete. He claimed he has been trying to get in touch with us. Gave him another number..another month goes by. Requested refund weeks ago. Was told at that time refund would be issued. Still no refund and they will not respond now.

    Business Response

    Date: 05/29/2025


    We dropped  the skylights off at her house when they came in we cant control supply chains. she kept a 350 dollar ladder as a gesture of goodwill and inconvenience. 

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contractor put a new roof on our house, during the course of the installation, they knocked out and broke one of our window screens, ripped the screen, they told us they would replace it after we paid in full, they sent somebody to our house with the wrong screen who could not speak english and communicate with us, we requested the owner who spoke english send somebody to fix the screen since the guy who came (non speaking english guy) was not able to fix it, we never heard back from the owner or got a refund adjustment

    owner took cash payment

    Business Response

    Date: 02/05/2024

    We sent someone  to put the screen in we explained we needed in the house to do so never got let in.  

  • Initial Complaint

    Date:08/12/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with Limited 7 Roofing to complete my roof project the week of 8/7/23. The roof had 4 vents installed that I did not authorize, the flashings around both chimneys are wrong (allowing water to come back into the house), and the fan in the attic was torn off and the wires were left hanging and were "hot wires" according to another roof inspection. They came back out on 8/10/23 to fix the job and the work was done poorly. Nothing was changed. My house could have burnt down and he keeps saying "this was required by the warranty to replace the vent." I would like the cost to remove and fix the roof after the removal of the vents, the flashing fixed, the bay window roofs fixed, and the fan paid for. Once these things are deducted from my bill, I can pay the difference to Limited 7 Roofing.

    Business Response

    Date: 08/13/2023

    The vents were authorized and required by owens Corning the installation of the vents is on the very first page on contract. 

    Customer Answer

    Date: 08/14/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    As noted, the contract (page 1) states: ridge-vent.  I was promised my roof would look exactly how it was before it was taken off.  I am not satisfied with Limited 7 Roofing, and their blame of Owens Corning for this situation.  



    Regards,



    **** *****

    Business Response

    Date: 08/15/2023

    Here’s the front page where it states job description we will gladly remove vent but you must sign off understanding the warranty is null 

    Customer Answer

    Date: 08/17/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    I have made many attempts to work with Limited 7 Roofing.  They have been unsuccessful.  He has told me to call Owens Corning (Doug D*****).  Corporate at Owens Corning does not know him.  This has all left me feeling uncomfortable.  

    I was told Justin the owner would be on the jobsite—this did not happen.  The professionals that came to my house did not have the industry training needed to put the work in to make my home safe.  The work as proposed is unsafe and not correct.  The reports are conclusive.  

    I appreciate the support of the BBB.  



    Regards,



    **** *****

    Business Response

    Date: 08/29/2023

    You have not made attempts what you want me to do will void the warranty. I have print outs of our entire conversation this is the reason I would only respond on text or email I can upload the entire conversation if the bbb likes I will also be showing it in court with phone records and proof it is my number and ****’s from the phone company. 

Limited 7 Roofing, LLC is NOT a BBB Accredited Business.

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