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Business Profile

Heating and Air Conditioning

American Team Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is contracted with my American Home Shield. They were hired to do a heater seasonal tune up. I paid the fee on October 4th. They came out on 10/13. They stated the heater was broken and needed a part. The heater worked prior to their arrival I just needed a tune up and safety check. I had to pay another service fee online for them to return to install the part they said I needed. They gave me a hard time with making an appointment after I paid them and when they finally gave me an appointment for 10/20 with a 11-3pm window, they never showed up, no phone call. The technician claimed they didn’t have me listed for an appointment this day. They took my money two times and I don’t have a working heater.

    Business Response

    Date: 10/31/2023

    ON 10-13-2023 WE WENT OUT TO HOME THROUGH A WARRANTY CO FOR A SYSTEM CHECK,

    FOUND HEATER NOT WORKING , TOLD HOMEOWNER  WE NEED A WORK ORDER FROM THE WARRANTY CO TO REPAIT IT

    WE RECEIVED THE WORK ORDER ON 10/20/2023 FROM THE WARRANTY CO .

    WE ORDERED A PRESSURE SWITCH

    AND WENT OUT ON 10/24/2023 AND REPLACED IT ,THEN DID THE SYSTEM CHECK AND EVERYTHING WORKING FINE.

    THE HOMEOWNER PAID US NOTHING SINCE IT WAS A WARRANTY CLAIM

    THANK YOU 

    *********************

  • Initial Complaint

    Date:07/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My air conditioning has been broken since 6/8/22- I am contracted with **** ****** who subcontracted this business to fix my air conditioning. they did not come until 6/29/22 and as of 7/16/22 I have not heard back from this company nor have they fixed my air conditioning. they do not answer or return phone calls.

    Business Response

    Date: 07/20/2022

    WE ORDERED A MOTOR THE SUPPLY HOUSE SAID IT WAS BACKED ORDERED . WHEN IT COME'S IN WE WILL CALL THE HOME OWNER AND GET IT INSTALLED  

    THANKS

    BUD

  • Initial Complaint

    Date:07/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My AC has been broken since April 2022. Filed a claim with ***** ******** Home Warranty who sent a Contractor from American Team. Issue diagnosed, AC/Condenser Unit Ordered and arrived with AMERICAN TEAM since 6/2022. I HAVE BEEN CALLING THEM ABOUT 10 TIMES A DAY. EITHER NO ONE PICKS UP THE PHONE, OR GOES TO VOICEMAIL AND THE VOICEMAIL IS FULL. WHEN YOU LEAVE A VOICEMAIL, NO ONE CALLS YOU BACK. FINALLY GOT SOMEONE ON THE PHONE, "WE ARE WAITING FOR A ***** COMPANY TO SCHEDULE A DELIVERY AND SERVICE, THE ***** COMPANY WILL CALL US 1ST WEEK OF JULY". I WAIT 1ST WEEK OF JULY, CALL THEM BACK, NO ANSWER FOR A WHOLE WEEK. FINALLY GOT SOMEONE ON THE PHONE, SORRY, ***** COMPANY SAID ***** IS NOT AVAILABLE TILL FIRST WEEK OF AUGUST. AT THIS POINT, IT'S 96F OUTSIDE AND INSIDE HOUSE TEMP IS 94F AND I HAVE A 6 MONTH OLD BABY AT HOME. OF COURSE I AM ROYALLY PISSED OFF! I OBTAIN A PRIVATE ***** COMPANY WHO CAN COME WITHIN 24 HRS ON DEMAND. I CALL AMERICAN TEAM (NO ANSWER FOR 1 WHOLE WEEK) TO SCHEDULE A DELIVERY AND REPAIR SINCE I HAVE MY OWN ***** COMPANY NOW - "OH, SORRY, WE DON'T HAVE ANY TECHNICIANS AVIALABLE". WELL, CAN YOU GIVE ME A DATE SO I COORDINATE WITH THE ***** GUY? "SORRY, WE CAN'T GIVE YOU A DATE" LIKE. HOW???!!!! OK, CAN YOU DELIVER THE AC/CONDENSER UNIT TO MY HOUSE SO THE ***** GUY CAN PUT IT ON THE ROOF WHILE I WAIT FOR YOU GUYS??? "NO, WE CAN'T DO THAT, WE HAVE TO DELIVER AND INSTALL THE UNIT OURSELVES". BUT THIS IS A UNIT THAT I PAID FOR" DOESN'T MATTER. SUFFICE TO SAY, I HAVEN'T HAD A/C SINCE APRIL 2022, ITS JULY 15TH 2022, AND AMERICAN TEAM CAN'T GIVE ME A DATE. I'M AT HOME IN MY BOXERS WITH A 6 MONTH OLD IN ONLY DIAPERS IN THE SWELTERING HEAT WHILE TYPING THIS EMAIL. SO... IF YOU EVER HEAR THE NAME AMERICAN TEAM, INC - RUN THE OPPOSITE DIRECTION - NEVER EVER EVER USE THESE GUYS - OR ***** ******** HOME WARRANTY - MARK MY WORDS - YOU WILL REGRET IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Business Response

    Date: 07/20/2022

    WE HAD TO WAIT FOR THE EQUIPMENT TO BE SENT TO US BY THE WARRANTY CO

    WE HAD TO WAIT FOR THE ***** CO TO HAVE TIME TO DO THE JOB
    AND WE HAVE IT ON THE BOOK TO INSTALL ON 8/2/2022 

    THANKS

    BUD

American Team Incorporated is NOT a BBB Accredited Business.

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