We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Mooney's Moving & Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I engaged Mooney's Moving company to complete a move on 3/28/2023. A Quote issued for 4 people for 6 hours at $200/hr. final cost with be adjusted according to actual hours. I also advised that there were a few pieces of furniture that was 2 doors down, and that was fine as I was told I was paying by the hour anyway. When the crew arrived, they advised that this had to be done as 2 separate moves as it would not fit in the truck. Between a rock and a hard place, I proceeded with the move. The 2nd move was quoted at 5 hours at @200/hr with total of $1000. When the move was finished, it took 2 hours. However, when I received the bill, it was for $825. (4 hours at $200 plus fuel surcharge of $25) When I said they started at 9am and finished at 11am; they said they had a minimum of 4 hours. I then emailed *******, who provided the quote originally and asked why I was charged for 4 hours when it only took 2. He responded that they had a minimum of 4 hour charge. At this point I was not happy as it it took only 2 hours; and they should have completed it as 1 move at 8 hours or just charged the actual hours of the additional 2 hours worked. At the end of the day, I was never advised that they had a 4 hour minimum and am requesting a refund of $400.00. ($200x2hrs that was never worked)

    Business Response

    Date: 05/05/2023

    The "few pieces" that ************** asked us to pickup turned out to be almost an entire townhome.  Had we been provided a proper job description we would have been able to provide an accurate quote with the proper number of trucks to begin with.  

    The crew was dispatched at 8am and returned at 11:45am.  There is no basis to provide a refund.  

Mooney's Moving & Storage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.