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Business Profile

Playgrounds

Kids Empire Warminster

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I held my daughters 5th birthday party there on 11/11/23. I paid a deposit of $150 in August 2023. On Saturday 11/11/23 I was charged $877. The vestibule where you check-in and pay is absolutely chaos and I knew something didn't make sense then, but I wasn't given an itemized receipt so I had nothing to go on (I was merely given a receipt saying I paid $877) until I was home and had a chance to sort through everything. When I got home later and pulled up my e-mail from the deposit in August I noticed the discrepancy. I went in the next day to get a refund of $84. The manager told me I was charged for 25 kids, but I only had 23. She acknowledged this but told me I had to go through corporate. When I contacted their corporate offices they replied that they were closing the case because of lacking evidence. I have a receipt for 11/11/23 and a receipt from August 2023. I reached out three more times and haven't gotten a response. I asked for a list of children they are attributing to my party if they are insisting I must pay this - no response. I have two receipts, photographs, counted the party bags I was given by them TWICE (23), and when checking in the person and I discussed how she  "drew a line' at 23 on the sign-in sheet, and I paid before the party started. So even if extra kids had arrived (they didn't), there was never a conversation about this or the process of me paying for them. This overcharge was completely upfront and no one will speak with me about it.

Kids Empire Warminster is NOT a BBB Accredited Business.

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