Complaints

This profile includes complaints for DBC Real Estate Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DBC Real Estate Management LLC

  51 Pennwood Place Suite 200 Warrendale, PA 15086

• 

  DBC Real Estate Management LLC

  612 Woodmere Dr New Stanton, PA 15672

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have tried to call our apartment building management office over the weekend (2-22-25). We have no heat. No one has called us. We tried to call and email the cooperation owning the apartment complex and haven't received a call back. We did receive an email Saturday that stated they were sorry we were having a problem. It is now Monday 2-24-2025 the apartment office manager has not called or arrived at work. The cooperation number has a mailbox that is full. There has been no response and we are still without heat.

  Business Response

  Date: 02/24/2025

  Our main office at the property has been closed for over a month due to electrical issues. An email was sent to the tenants on 1/14/24 alerting them of this, and how they could get in touch with the property manager via email for the time being, and that they would be notified once the office is back open. I also want to note that the contractor was contacted this morning and came by today at 2:07pm to rectify the heater issue. All issues appear to be resolved on our end. 

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,  and have determined that this only resolve part of my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Yes, the office manager did let the tenants know that the office was closed. We were told that the phone would be monitored and that we could also communicate per email. We also received notice that the office would reopen on 2-10-25 and that maintenance would be on site during working hours. So, on Saturday 2-22-25, we called the office number. That recording states to push 1 for maintenance emergency, and that someone would respond within an hour. If no one is actually monitoring that phone line, why isn't it stated not to rely on that call to contact them per email. While I understand normal working hours don't apply during the weekend, the office had been open on Saturdays in the past. Did this change? This also doesn't explain why the DBC Real Estate Management cooperate office, who's website states that it is open at 8am weekdays, didn't answer their phone, return calls, or answer emails. In fact, the message became, this mailbox is full. If your residents are so important to you, and our satisfaction is important, why are you so hard to reach. This is poor customer service. 

  Yes, our heat is on. The furnace has been fixed. But something the office management and cooperate should know, is that these heating/cooling units are old, they need to be replaced. The HV** technician had to take new parts and manufacture a piece to fit, so the unit could be fixed. When he tried his Stoneridge contacts the only person that answered his call is the former maintenance man. For the past 2-3 ******* the ** has leaked coolant and needs to be refilled/ topped off or else it doesn't work and freezes up.  DBC Real Estate Management needs to be aware these older units will get to the place where the Band-Aid fixes won't work.

  While we are very happy to have heat, and once the HV** technician arrived, he worked hard to restore our heat. We appreciate that. Yes, the non-heat issue has been resolved, but don't try to make us feel that we were wrong. You are difficult to get in touch with, at best. Trying to get anything to happen maintenance wise, common space cleanliness, or even prompt snow removal, has been an issue. Again, if your residents are important to you better communication and better living conditions need to happen.
  
  Regards,
  
  ******** *********

  Business Response

  Date: 02/26/2025

  We apologize for the inconvenience and delay in response back to you. We are happy to hear your issue has been resolved, and we continue to strive on improving our communications with tenants.

• Initial Complaint

  Date:02/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for and filled out an apartment application for Revi Harrisburg Studio Suites on February 20th and explained prior to submitting my application and payment that I would need an answer, either approved or not approved for the apartment by Friday morning the absolute latest. I called Revi Harrisburg atleast 6 times as well as DBC Real Estate (Parent company of Revi Harrisburg Studio Suites) and still have not been able to speak to anyone to get my money back. DBC Real Estate rings and rings then goes to a prompt saying the mail box is full, so you can't leave a message. Revi doesn't even answer the phone at all. Simply want my money back and nothing else.

  Business Response

  Date: 03/06/2024

  Thank you for bringing this to our attention, as we apologize for the inconvenience and delay in the screening process, as well as getting you your refund. We see in our records that you called our corporate office on 2/26 (email attached) and our executive assistant took his information and sent the proper notes to the property manager at ReVi, to initiate *****'s refund. We checked our accounts, and it looked as if the refund was initiated, but ***** had called his credit card company and put in a fraud complaint to get his money back. That did delay the process on our end, however, we received a charge back on 3/1, so *****'s refund should be getting processed by today. The refund process has been initiated; it looks as if it has not been fully processed through his bank account yet. We do have record of the onsite team at ReVi calling ***** about the refund process, but the file is too big to attach. We do apologize for the lack of communication regarding the status and timeline of the application you had submitted prior to requesting your refund. 

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Conversations with them are impossible about anything. Called in November to end lease in Feb. They put a letter on your door handle requiring you to fill out if you are renewing your lease If you are not renewing you are to contact them. lol. They kept my deposit for $650.00. saying I didn’t notify them. Clearly I did not sign a new lease and I had to walk over to the office because they don’t answer phones while sitting right in the office on sight. Poor management practice. I have a copy of the letter from my door she left. I thought my lease was up in Jan. Because I never got a copy of my lease after I was told I would. After not giving me my deposit back then I got a copy. Would like someone to look into this practice of keeping peoples money.

  Business Response

  Date: 02/14/2024

  We appreciate your feedback and apologize for the inconvenience you've experienced. Upon review, we have in our system that the tenant did not provide the proper 60-day notice. We had a conversation in November about her options to go month-to-month if she didn't move out but at that time, she did not state that she was moving out 1/31. She notified me in person on 1/23 that she would be out on 2/1. She failed to give proper notice and is upset that we are keeping the deposit. We've also addressed internal communication procedures to prevent similar issues.
  Thank you for bringing this to our attention.

  Customer Answer

  Date: 02/14/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
   
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:11/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction was 11/2/2023. The amount of money paid was a certified check for $50.00 application fee and $400 dollars certified check for one admin fee 100.00 and 300.00 holding apartment fee. A total of 450.00. They was committed to provide me an apartment for $880 plus other fees, the only thing is they did not go over the amount of fees, so i was not informed that the total amount of rent is really $948.00 not $880.00 a month for rent. That is very important , i did find a sheet with dots that showed the willow community and also saying 2flr and the move in date. There was nothing highlighted about the amount of money for fees. I was told by my housing manager at the shelter told me what it said about fees on paper, but i did not know and had the leasing agent to read application and fill out because i am having trouble seeing. She neglect to spell out the fees to me. She just said here are the fees and amount, but i couldn't see what was written. But she made sure to mark willow division, 2nd flr. and date to move in. If she would have marked the fees with blue pen and circle it, i would have been more able to locate it. If it is part of addendum then it should have been sign, that i understood and attach to the application.

  Business Response

  Date: 11/15/2023

  Ms. ******* came in to apply for an apartment on 11/2/23. We always review the pricing sheet prior to filling out an application. Ms. ******* already had two pricing sheets in an envelope that she pulled out of her handbag. We went over them in great detail. I even noted the unit coming available, the available date and what level the unit would be on, on the pricing sheet she provided (which she stated in her complaint). I have attached said pricing sheet for you to review that the additional fees are clearly spelled out. Ms. ******* and I also discussed that the gas and electric would be billed separately through a third-party. 

  She denies ever receiving said pricing sheet (as you can see in the email correspondence I have attached). She then references receipt of the pricing sheet in her complaint. 

  Ms. ******* was also emailed a welcome sheet (after the approval of her application) on 11/3/23. The email attachment spelled out her monthly cost in addition to the amount she would owe at move in. See attached.

  Ms. ******* signed the application and the fee addendum acknowledging that all fees (app, admin and holding fee) would be forfeited if she canceled her application. See attached. Ms. ******* contacted the leasing office on 11/6/23 to cancel.

  Customer Answer

  Date: 11/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I do not agree because 1. I am an elder who has never been in this situation. I have always had a house. So this is all new to me and currently I am not able to see so I had Sidney to read papers to me, because of my present condition. Also, when i said that i did not have papers because i can not see what paper i have. When I told the shelter about the paper they showed me the paper that was spoken of, because i gave all my papers to the housing agent at the shelter. When we got to the paper that they said I knew about and said I agree to addendum, that is not true. My understanding is what the representative had told me. She never mentioned the amount of each fee, like they did for the application fee, admin fee, and holding fee.  She should have continued with other fees, but they did not. She also highlighted the important fees so the only ones highlighted is the one you see and that's why I paid what was explained to me, That was 450.00. Why is it that when she went over the sheet and put in blue marker ink, the important things to know and that was where the apartment is-willow also 2nd flr. She went down the line and said these are fees and this is your move in dates. But she neglected to explain and highlight information that should have been important like the other fees. I took her word for it when I did not hear any other dollar amount mentioned like the other fees. Until I was approved, that's when I found out about other fees. I thought they were the other fees that were highlighted, because she did not make known or understood that it was additional fees. When I saw the move in paperwork she listed the fees and total everything and came up with 948.00 instead of 880.00 i was confused. My question is why didn't they go over like the move in  paper in the beginning with fees and Total due, it was not. Also why wasn't the fee sheet attached to the application and why wasn't it signed and dated that I understood about fees? Because this paper is an addition to, then why wasn't it treated as such, It was not.

  
  
  Regards,
  
  
  
  ******** *******

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the first day I moved into oak Glen apartment owned by DBC real estate it has been a nightmare. My front window in my living room leaks water in and has since July of 2022 when I moved in. When it rains hard enough it soaks my belongings. My property manager was made aware of this right away and it is still not fixed. Along with this ongoing problem a new one has arised. COCKROACHES. My landlord is not doing anything she told me it would cost me $50 to have someone come inspect after I had told her and told her and sent pictures of them even. I had my own exterminator along with the health department out and both confirmed the problem but said no nests were in my home just them visiting from somewhere else both the health department, the company I hired AND the man my property manager finally sent out agreed that all of the units within 4719 need treated if not more due to the “pipes and baseboard heating acting as a travel system for them” they also told me that only treating my apartment (which I payed to be done) would be a band aid fix to a bigger problem. On top of these things I was told in my lease that I am to have covered parking included in my rent and now i have received an email saying starting the 1st of February it will be an extra $15. Please help

  Business Response

  Date: 01/16/2023

  Thank you for bringing this matter
  to our attention. We are sorry for any inconvenience that you have experienced.
  We will do everything we can to resolve the issue as quickly as possible. We
  understand an exterminator from T&L Pest Control came to the unit and after
  completion of his inspection, reported that there were zero signs or activity
  of bugs in the unit as of Friday, 1/6/23. He can confirm that he never informed
  the tenant of the heaters or pipes being a “travel system” or confirmed that
  any other units need to be inspected. The tenant was also informed that since they
  did not find any bugs in her unit, that they were not going to treatment. The
  property has told her that T&L Pest Control will come out again to inspect her
  unit but are waiting to hear back about a future date to come.
  Regarding the parking fee, she was
  never informed that her rent included parking. There is no current parking fee
  currently charged to her rent. The tenant was given notice on 1/1/23 along with
  every other tenant, that they needed to reserve a carport and that there would
  be an additional fee of $15 starting on 2/1/23. The tenant agreed to pay the
  fee and asked to reserve a spot for her fiancé who we were unaware was living
  at her apartment. She filled out the application for her fiancé to reserve a spot
  for him as well and agreed to pay the additional $30 for 2 carports. There is
  also lot parking available for those who do not wish to pay monthly.
  The property has also agreed to
  release her from her lease and the tenant refused that. The issue regarding the
  tenant’s window leaking was originally attempted to be fixed and are currently
  in the middle of a repair from Liberty Roofing. This has been an ongoing repair
  that the city of Canton is already involved in with the city inspector.

  Customer Answer

  Date: 01/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Still have cockroaches even though she continues to say that the exterminator who she is sending out does not ever find a problem. I am moving and am not able to take my stuff that I bought brand new and unboxed when I moved into Oak Glen Apartments due to the fact there’s cockroaches running throughout the apartment complex. I’ve spent hundreds of dollars on chemicals to treat my apartment and my belongings before I move. I will have to leave behind a microwave, coffee pot, toaster, air fryer all due to that fact cockroaches can infest them and I refuse to take them to my new place. 
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ac/ heat pump has been non working for just short of 3 months. Property manager Karen D******** uses repair fakes such as giving you a 6000 btu window unit for your apartment when it is 90 outside and 95 in your apartment. It’s now Winter and I can’t use Oxygen because of space heaters. I need help…!!!!

  Business Response

  Date: 10/26/2022

  Here at ********** Apartments, it is our greatest desire to ensure our residents are satisfied and to fix any issues without delay. However, we cannot control delays on our vendors end. According to our records, all company protocols and procedures were correctly followed regarding this maintenance issue. The Property Manager has also confirmed that this has been fixed and the A/C heat pump is working properly.