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Business Profile

Electrician

Wellington Energy, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wellington was hired to replace a meter on my house. The technician rang my “ring doorbell” and broke it. I called Wellington to launch a claim. I submitted the pictures and video evidence substantiating my claim. They denied my claim. I asked to dispute the claim or file an additional rebuttal. A representative from Wellington said they will not allow me to speak with anyone else at Wellington and he will not be able to process a rebuttal. The representative, Matt, was very rude and condescending. He told me I couldn’t speak to anyone additional and then hung up on me.

    Customer Answer

    Date: 01/18/2024

    They sent me a letter in the mail denying my claim. In the letter they mention that their employee was not negligent in their duties. I was not arguing whether they were or were not negligent, rather, I was arguing that a piece of my property was broken by their employee and they ought to replace the damaged item. The letter is attached. I don't know if I have any legal recourse or even if it's worth retaining counsel. I just didn't appreciate the rude and condescending attitude from "Matt" the customer service representative, and the fact that the company did not volunteer to replace the damaged item. Thank you for your help with this matter.    

Wellington Energy, Inc is NOT a BBB Accredited Business.

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