Complaints

This profile includes complaints for Eddy Homes Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Eddy Homes Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Eddy Homes Inc

  290 Northgate Dr Ste 100 Warrendale, PA 15086-7550

  
• 

  Eddy Homes Inc

  242 Station St Bridgeville, PA 15017-1807

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my estimation we are victims of a classic bait and switch tactic. My wife and I agreed to purchase a spec home being built by ***** ******. We dealt with an individual named **** ******. He was a salesperson and was working with us in the purchasing process. We had entered in agreement, handed over money, signed documents, worked through most of the details with selections of materials for the house such as flooring, appliances etc. prior to officially solidifying the deal as at amendments and pricing were to be officially placed in the contract. Now we have come to learn that Mr. ****** is no longer with the company and nobody seems to be able to tell us why. We have also been told that the promises that he made are not typical and will not likely be upheld. In short, we were promised a bill of goods for a specific price by an individual representing Eddy Homes. It now appears that Eddy homes are not willing to uphold that end of the bargain despite it being previously agreed upon. We are now left with a choice of obtaining a lesser product for more money, one which we have already mentally committed to, or walking away in disappointment and with a massive inconvenience. Otherwise known as bait and switch.

  Business Response

  Date: 03/27/2025

  Thank you for taking the time to share your concerns. We truly appreciate the opportunity to respond and are grateful for your continued engagement throughout this process.

  After further discussions and a thorough internal review, we understand that you are now proceeding with the purchase of your new home.  We are pleased that we were able to reach a resolution and move forward together.    

  We understand that much of your concern stemmed from prior communications during the early stages of your home purchase.  As such, we initially offered a full refund of your deposit; however, after connecting you with senior members of our team, we are glad we were able to find a path forward that allows your home purchase to proceed.

  While the individual you originally worked with is no longer with Eddy Homes, weve taken steps internally to help ensure clearer and more consistent communication moving forward.  Our goal is to make the remainder of your experience with us as smooth, transparent and positive as possible.

  We sincerely apologize for the inconvenience and stress this situation caused, and we are genuinely committed to earning back your confidence as we complete your new home.  Should you ever need anything, our team is always here to help.

  Thank you again for your patience and trust we remain committed to making the rest of your experience with us as seamless and enjoyable as possible.  

  Customer Answer

  Date: 04/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Eddy Homes made a significant attempt to reconcile our differences. Specifically,  ****** and ********* were wonderful in helping us through a stressful process. Although none of this was our fault we do understand that sometimes even a good company can be put in an awkward position themselves. Nonetheless, I think they went above and beyond to make amends and we are extremely happy with their efforts. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a home built by **** Home. During the initial walk-through severe scratches were noted on the living room ********** has been over 2 years, and no action has been taken. I have followed up on 3 occasions, with little action except to say they are essentially looking into it.See Item #6 in the *** document. See 2 pictures provided.

  Business Response

  Date: 01/17/2025

  Thank you for sharing your feedback with us.  We appreciate the opportunity to further address your concerns about the living room windows in your new home and to clarify our warranty process.

  As part of your Agreement of Sale, our Luxury Home Warranty provides coverage for latent defects in workmanship and materials for a period of one year from the date of settlement.  We understand that new homeowners may notice minor issues or omissions after moving in that were not apparent during the Pre-Settlement Orientation.  To support this break-in period, we include two courtesy warranty consultations in our process:  a Post-Settlement Consultation approximately thirty days after settlement and a Final Review around one year after settlement.

  It is important to note that our Warranty covers only latent defects, which are issues that were not apparent at the time of occupancy but which become evident within the first year.  Specifically, surface imperfections such as chips, scratches, or mars including those on windows that were not recognized at the time of the Pre-Settlement Orientation are excluded from coverage because they do not qualify as latent defects.  Once occupancy begins, it becomes challenging to determine when and how such imperfections occurred.  This policy is intended to ensure clarity and fairness in distinguishing between pre-existing conditions and those that may arise during regular home use.

  In your case, while the scratches on windows were not identified during the Pre-Settlement Orientation and would typically be excluded from warranty coverage, we have taken multiple steps to assess the issue. During your Post-Settlement Consultation, we assessed the windows and arranged for the window manufacturer to evaluate the scratches.  During its assessment, the manufacturer determined that the scratches were not covered under their warranty as it was their opinion that they occurred after installation.

  To further investigate and provide support on the issue, we conducted additional assessments with our Warranty Manager and the manufacturer prior to your Final Review.  After these assessments, our warranty team and the manufacturer believe that the damage may have occurred after installation as the pattern and consistency of the scratches observed could be from an instrument used for cleaning windows. We then reached out to the vendor that performed the cleaning and subsequently filed a claim with their insurance company on your behalf.

  Since August 2023, our ************* team has reached out to the company managing the claim on at least twelve occasions to advocate for a resolution. Unfortunately, the insurance company has not yet processed the claim.  While we will continue our efforts to reach someone from the company and will explore all possible avenues to reach a resolution on your behalf, we are unable to proceed with any corrective action unless and until the claim is processed.

  We understand how important this matter is to you, and we want to assure you that we remain fully committed to working toward a satisfactory resolution. Our team will continue to follow up diligently and keep you updated on any progress.

  Thank you for your patience and understanding as we work through this process. If you have any further questions or need additional support, please dont hesitate to reach out to our ************* team. We are here to help and value the opportunity to support you.

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  All agreed that the damage was from window cleaning, so there is not dispute there. I also think all would agree that 2 years is long enough time to resolve this very simple issue.  I would like to know how Eddy homes has communicated with the insurance company.  Two questions: 

  1.  Was it phone or official correspondence? 

  2.  I would like to have a more proactive role in moving this along.  ******************* allow me to communicate directly to the Window Cleaner and ***************** on "our joint behalf"? 

  If yes to the second request, I would need and address, phone number and point of contact of the vendor and insurance company.  I would also need copies of all correspondence and record of phone calls made by Eddy Homes Customer Care.  

  Finally - Eddy Homes did not follow up with my last inquiry dated 12/30/2024 despite their own policy to answer within 2- 3 business days - I would like an answer to that inquiry outside of your intervention so that I have an answer to each of my inquiries for my records.
  
  Regards,
  
  ***** *******