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Business Profile

Awnings

MLH Company, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Victoria L

    Date: 08/10/2023

    I purchased this awning 1 year ago to help my husband be able to sit outside and recover from cancer treatments. It has been one issue after another. Starting with the supplier.
    I decided to reach out to eclipse directly and tell them what is going on in the hopes that they would be able to rectify the situation. I just didn’t want to deal with the supplier anymore.

    When I spoke to the woman at eclipse she seemed very sympathetic to my situation, and she assured me she would do whatever she could to assist me. I actually felt relieved for 5 minutes.

    My problem is, this very expensive awning has several unsightly creases running throughout the entire awning. I paid 6k for this awning and I don’t want to look at creases that no one else has in their awning. The supplier said there was nothing they could do about it.

    So the woman I spoke to who was so kind at the time is now ghosting me. Not even bothering to reply to my emails. No courtesy response, nothing!! I was kind enough to reach out to them first rather then write a review like this, doesn’t pay to try and be nice. The awning looks like crap and I can hardly use it bc of wind.

    I’m tired of people taking my money and then just treating u like u don’t matter. I have a product that is damaged, fix it. And if you have a customer service person who ignores the customer when she promised to help, well, all I can say is disappointment in this company all around.

    It would take me all day to write everything I experienced from day 1 with this awning.
    They are refusing to honor a warranty on a defective awning, the awning was defective 3 weeks after becoming operational.

MLH Company, LLC is NOT a BBB Accredited Business.

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