Reviews

Review Details

• Review fromDebra W

  Date: 08/16/2024

  1 star
  Don't go there. They overcharge. They should except what the insurance company pays them. But they make you pay before service is done and overcharge you. You can't even get ahold of someone to discuss the billing. I paid in full before service and they still tried to get me to pay more on my 2nd visit. And they also sent me another bill. What part Don't they understand I was paid in full.

• Review frommarie f

  Date: 05/15/2024

  1 star
  Don't use them!!!! They have unethical billing practices, they overcharge and talk you into financing the amount that the insurance company won't pay. They say that the price of the work that is being done isn't covered completely under the insurance and you will need to pay the balance. When I didn't have all the work done they were supposed to let ************************ know to remove the overcharge, they never did. The excepted the insurance payment and the balance I was left with according to the explanation of benefits was much less then I was told I needed to finance. I can't get them to refund the money to the finance company and when I called to complain to the finance company I was told they couldn't help me until Aspen refunded them and they refused to do anything else. They are still charging me monthly for money I don't owe.During my first visit I was told I needed to have 4 teeth removed and had an abscess that was very large and extremely painful. They were suppose to remove the teeth and they gave me a sedative to be used the day of the extraction that didn't work. They scheduled an appointment for a month later to remove the teeth under general anesthesia, I had to wait an entire month, in pain and with an infection. When they removed the teeth they broke a tooth next to it, they never told me or my husband. The following Monday I called to ask what they were going to do about the broken tooth an.d I am still waiting to hear back, that was 2 weeks ago.They don't call you to check how you are after the procedure, they do not even do a follow up appointment, but over billing and over charging seems to be something they are able to do very well. I have submitted a formal complaint to my insurance company and will using every means available to me to get this situation take care of. They have been overpaid for services that were done extremely poorly.

• Review fromWilliam B

  Date: 04/17/2024

  1 star
  Every time I went to the office, I was told I would have to pay, and my insurance covered the cost, they told me they would reimburse me when the insurance paid and I never got reimbursed