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Business Profile

Transportation

DVA Logistics LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 17, 2025, I was rear-ended at a red light by a driver operating a vehicle under DVA Logistics LLC. The driver first gave me an insurance card for *************, covered by ****************************************. When I called that insurer, they said ************* is no longer insured and is flagged as fraudulent. After I confronted the driver and company, they gave me updated proof of insurance under GEICO, showing coverage for DVA Logistics LLC.I filed a claim with *****. After speaking to the driver, ***** accepted full liability. They only need DVA Logistics to confirm the vehicles details so they can finalize the claim. But for over a month, DVA Logistics LLC has refused to respond to any of GEICOs emails, messages, or phone calls. ***** confirmed this and said they have communication logsbut can only release them to an attorney, which I cannot afford. I also dont have collision coverage, so I cant use my own policy.When I contacted DVA Logistics directly, their claim assistant tried to shift the blame onto me because I didnt file a police reporteven though ***** has already accepted liability after speaking with their driver. Since then, DVA Logistics has completely ignored my calls. They told me someone would follow up, but no one ever ****** this point, if they dont want to work with insurance, they can simply pay to fix my car directly and were good to go. Ive been fair and patient. This company gave me fraudulent insurance first, then tried to blame me, and now is stonewalling their own insurer. Im asking the BBB to hold DVA Logistics LLC accountable and get them to resolve this

    Business Response

    Date: 06/06/2025

    Hello, 

    please see proof of payment in next 3 responses since the system is not letting me to upload all 3 files at the same time. 

    Business Response

    Date: 06/06/2025

    we paid directly to the body shop of the claimants choice. 

DVA Logistics LLC is NOT a BBB Accredited Business.

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