Complaints

This profile includes complaints for Washington Financial Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Washington Financial Bank

  Washington, PA 15301-6809

  
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  Washington Financial Bank

  1500 W Chestnut St Washington, PA 15301-5864

  
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  Washington Financial Bank

  160 E Pike St Canonsburg, PA 15317-1736

  
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  Washington Financial Bank

  Oak Spring Rd Washington, PA 15301

  
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  Washington Financial Bank

  190 N Main St Washington, PA 15301-4349

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My entire family banks through Washington financial and my son experienced some fraudulent activity on his account through someone stealing his card information. In total $8400 was charged on his account with out the bank flagging any fraudulent activity. The charges were made in ************* while we live in ************ and have never been to or made purchases in **************We contacted the bank to attempt to remedy the situation and filed a police report concerning the charges. The bank sent one text to my son asking if a $2 **** charge was his and he accidentally said yes. We immediately called the bank to explain that was a mistake but the bank manager said that there was nothing they could do and said that he should not have his own bank account due to him being autistic and the comment was made many times. That is upsetting because he worked hard for him money and is in every right to have his own bank account. In the end we got back $4400 and that is all they are willing to get back due to him accidentally approving the $2 **** charge. This is an upsetting situation due to the bank not being willing to return the rest of his fund. It is also upsetting knowing that the bank makes ableist comments about their own customers.

  Business Response

  Date: 12/16/2024

  The mother disputed charges on her sons account.  The son is of legal age and the individual that filed this dispute with the BBB is not even on her sons account.  The Bank had no obligation to discuss this matter with her, but did so out of courtesy.
  After our thorough investigation of the fraud charges on the account, we determined that the customer (the son) did confirm charges as valid when he received the fraud alert.  Those amounts were deducted from the dispute total of $8,420.12; the merchants refunded the customer $1,196.73 and the Bank credited the customer ************ required under ************************ Funds Transfer Act). 
  The total amount refunded to the customer was $5,610.76.
  Once the Customer (the son) was made aware of what charges were going to be refunded, that is when the mother proceeded to tell the Bank that her son (the customer) was high functioning autistic and that he made a mistake in accepting those charges because of his diagnosis. 
  Then and only then was it suggested that it may be beneficial for her (the mother) to be a joint owner on the account to prevent this from happening again. 

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bank has done a terrible job for me!! I had fraudulent payments taken out of my account without my permission, told the bank they did nothing or took action upon what I said so I was out over $3000 dollars which my account has zero dollars afterwards. Do yourself a favor. Don’t use this bank in Washington PA. The people are rude and don’t want to help.

  Business Response

  Date: 02/29/2024

  The customer filed a dispute on Feb. 1, 2024, for pre-authorized
  withdrawals on his business account, which he said he did not authorize.  The items being disputed had been coming out
  of his business account since the month (September 2023) after he opened his
  account in August 2023.

  
  He also confirmed that all debit’s were valid when our fraud
  detection system sent him text messages to confirm or deny that the stated
  transactions were valid or not.

  
  A letter for the dispute was sent on Feb 5, 2024, to
  inform him that we had made the final determination that based on the Bank's
  investigation we found that an error did not occur and that the dispute reason
  is not covered under Regulation E (Electronic Funds Transfer Act).

  
  The customer was also advised to contact the vendor directly
  to file a claim.