We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bus Services

Freedom Transit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has directly impacted the health and safety of senior citizen patients. They have been delinquent in rendering services that are imperative to their well being. These patients are receiving life sustaining care and are left in the lobby of medical facilities to wait for hours to return home, leaving them without food, water, insulin, and pain medications that are vital to their well being. It is disgraceful how this company takes advantage of the elderly who are unable to care for themselves. I am personally outraged by the quality of this service.

    Business Response

    Date: 10/05/2022

    Freedom Transit strives to provide high quality, reliable shared-ride public transportation service.  On average, we provide over 600 trips each day to passengers for medical appointments, employment, shopping, etc.  To address the critical needs of dialysis patients, we have established relationships with the Social Workers and staff at each dialysis clinic throughout the County to develop patient transport schedules which often vary based on location and individual needs.  As such, we contacted the dialysis clinic from where the complaint originated to discuss ways in which communications may be improved to help address any issues they may be experiencing.  We look forward to continuing our dialogue with this and other clinics as we work to ensure our passengers needs are met.

Freedom Transit is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.