Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GM Contracting was hired to replace front sidewalk, stoop, back patio and removeal of existing color and replacement of the back sidewalk in rear of house. All things were completed except when they tried to remove the paint off the back sidewalk to stain he was unable to do that. He pressure washed the sidewalk with a solution that also discolored our spa in the back when we were told they would cover that up and did not. We paid for a removal and staining of the back sidewalk which was unable to be completed. We were told we would be refunded half of the work by Preston Williams who no longer works for GM Contracting. Tried to contact the owner Gavin M***** but no one answers the phone. We are due $680 for the job that was not finished.

• Initial Complaint

  Date:06/28/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I received an invoice with a detailed description of work on 5/2/23 for a fee of $4500.
  2. I made a payment of $900 on 5/15/23 and made the final payment of $3900 on 5/17/23.
  3. The problem occurred on 5/22/23 when GM Contracting contacted me through email and sent a
  contract for me to sign five days after initial full payment was made and I signed it.
  4. I was notified by text on 5/26/23 that there was additional work and equipment was needed to
  complete the job and additional fees would included.
  5. On 6/7/23 I received an email with an invoice stating an additional fee of $800 was charged for
  services.
  6. I told Mr. P*****n that we did not have a contract for additional fees and he sent me the contract I
  signed.
  7. I acknowledged that the first invoice was the final price because I was not informed before making
  a full payment.
  8. The claims of additional work was due to thick iron mesh in concrete which should have been
  anticipated due to the majority of concrete side walks have iron mess merged in concrete.
  9. The contract states I am not entitled to a refund once 20% is paid of which I paid before the
  contract was furnished.
  10. GM Contracting states they will furnish all material and perform all labor in a professional
  manner with respect to the project
  and owners property, but neglected to furnish a contract or mention any signing of a document prior
  to full payment
  11. It states the first payment of 20% is due upon signing of the contract for which I was not
  furnished and informed of signing any contract.
  in a timely and professional manner. I paid full consideration in good faith.
  12. I would like the original payment of $4500 to be satisfied as paid in full for all services and labor

  Business Response

  Date: 07/27/2023

  To whom it may concern,

  
  I am writing in response to a complaint received on July 8th regarding a project completed for one **** *********, involving the demo and replacement of an existing concrete sidewalk. I wish to address some of the allegations made in the complaint, as they are both false and inaccurate.
  Our standard practice, as indicated in the invoice, requires a non-refundable down payment of 20% to be made UPON SIGNING OF THE CONTRACT to secure a spot on our schedule. The invoice also outlines a payment schedule, including a start payment and a final payment. The start payment is due when we begin the project, and the final payment upon project completion. *** ********* appears to have misunderstood this payment schedule and sent a full payment before we had a chance to send him the contract. Our office handles multiple customers daily, and we cannot accommodate everyone immediately. Nonetheless, *** ********* chose to make a full payment without a contract. We do not request payments without contracts, and the invoice clearly states that the 20% down payment is due UPON CONTRACT SIGNING. Subsequently, *** ********* bombarded our office with phone calls and emails, demanding a start date for his project.

  
  Statement #6 in the complaint is also partially false and inaccurate. Mr. P****** never sent *** ********* an additional contract, nor did he resend the original contract. Instead, Mr. P****** informed *** ********* via text message that the excavator needed to charge extra for the demo portion of the project due to additional time, equipment, and labor required. *** ********* acknowledged this. In the construction industry, dealing with existing concrete structures poses inherent uncertainties. In this case, *** *********'s concrete contained a heavier-grade wire mesh than the typical one used in such projects, necessitating extra equipment, time, and labor from our subcontractor. Unfortunately, we could not have foreseen this issue without x-ray equipment to inspect the concrete beforehand. An invoice was sent to *** *********, itemizing the extra expenses, but we did not receive a response regarding the additional work.
  It is important to note that GM Contracting has NOT ATTEMPTED to collect the additional $800.00. The purpose of sending the invoice was to show *** ********* the breakdown of the extra charges he was incurring. As previously mentioned, we never demand payment without sending contracts first, and this information is clearly stated in our invoicing and contracts. *** ********* himself admitted reporting us to the Better Business Bureau out of fear of being taken to small claims court. These actions seem to have led to inaccurate and false statements being spread about our business.
  Regarding the remaining complaints, I am uncertain of their relevance. Despite it being clearly stated in the invoice that a portion of the payment is due UPON CONTRACT SIGNING, *** ********* made a full payment beforehand. Now, he accuses GM Contracting of various issues, but we possess all the necessary documentation to refute these claims if required.

  
  In conclusion, we have followed standard procedures and communicated terms and conditions clearly to *** *********. We believe his complaints are based on misunderstandings and misinterpretations. GM Contracting remains committed to providing quality service and addressing any legitimate concerns promptly and professionally.
  If you require any further documentation or information, please do not hesitate to contact us.
  

  Sincerely,
  

  Samuel M******

  Operations Manager

  Customer Answer

  Date: 07/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *********

  I Abel Whitehead have been contacted by GM Contracting and have resolved our mutual differences.

  GM Contracting agreed to not hold me accountable for the additional fees of $800 for the labor and services performed on the sidewalk of *** ******* *** *********** ***