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Business Profile

Credit Union

Jessop Community Federal Credit Union
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in the beginning of November, 2023 I had over $2,000 in fraudulent charges on my checking account. I have only been reimbursed for $50.00 of it. I have made numerous phone calls to their fraud department and member services, Each time I was told I would receive a call back. I have never been called back and this has been going on for over three months. I signed a form and mailed it back stating the charges that were fraudulent thinking i would then get a refund. That was well over a month ago. I live on social security and can't afford to lose $2,000.

    Business Response

    Date: 02/16/2024

    The consumer opened a fraud complaint with our fraud department over these charges, the Credit Union does not have an in-house fraud department and relies on our debit card processor to file the disputes and look into the charges. It does not seem like the consumer has completed the paperwork that was mailed to them from the card processor, the consumer also needs to keep in mind if these were PIN based transactions, they are considered no chargeback rights, and the consumer was also told by the Credit Union to file a police report, but we have not received any information. The Credit Union cannot issue a refund in this amount if there or no chargeback rights or no police report being filed. The consumer has to keep in mind that it is their responsibility to make sure their card is kept safe at all times in their possession. 

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