We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

Dwayne John Pattison Trash Removal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payed 3 months of garbage removal on Jan 5th 2024 on Jan 12th 2024 was told he would no longer be doing our garbage because it was to nasty and was told in 7 to 10 business days he would return the 65 dollars my fiance payed him on Jan 5th 2024 we have yet to recieve the money and never received a receipt.

    Business Response

    Date: 03/03/2024

    I got a message that I left a mess at this customer's house I told him that the bags were really heavy it ripped open I picked up everything put in a can told him I would get it next week I'd bring a bag he told me that I should have took it and yelled at me numerous of times and wanted his money back I told him I would send a check he said he wanted cash I can't do that cuz I am a business he said don't send a check so I didn't send him anything I never told him that I would not get his garbage ask him to make three or four bags it's a six bag limit he always has two bags that are about 200 lb very hard to get in a truck he said he can move them I don't know why you can't move them I said they're only supposed to be 40 lb maximum weight yelled at me told me to give him his money back threatened to bring the cops to my house I told him that's fine I would give him his money if he come over he never come over so I didn't give him any money he said he did not want to check he said I left a mess there and I know I did not I told him to send me a picture or let me know I could come get it but he just kept on yelling at me

    Customer Answer

    Date: 03/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
     
    Regards,

    ******* *****

    in his letter  that he wrote to you he stated that I stated I only wanted cash I only stated I wanted my money back never said how I wanted it back if he was a actual business like he stated in the letter he would of sent my money through mail in the 7 to 10 business days like he had messaged. I have text messages where he said he would send back in 7 to 10 business days he also stated in the letter that we were to come to his home and get the money which was never spoken about was just spoke about him giving my money in 7 to 10 business days because he stated my garbage is nasty and he no longer wanted to pick up our garbage. also stated in the letter is that our garbage bags weighed 200 pounds and if was 200 pounds which is not possible in a black garbage bag they would of never in the 6 months he was taking my garbage would of been able to put in the back of his garbage truck so he basically made up a entire message of lies when if he was like he stated a real business he would of just mailed me a check and I would of never went this far I just want this to be resolved I would take a check and let this all go its only 65 dollars. I was very upset this day because he ripped the bag and left it where it was all over the ground and the critters were going through it and the scattered it through the neighbors  yards and I had to pick it up my fiancé and I take these garbage bags down every week  and they don't rip on us I buy heavy duty bags and I have never had a issue with it ripping.as a business customer service is key and I just want it resolved.

Dwayne John Pattison Trash Removal is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.