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Business Profile

Hotels

Country Inn & Suites by Radisson, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stayed 1 night, booked through Expedia. When arrived I had to put a $100 deposit down. Checked out of room and hotel before the required time. They only returned $75 of the deposit. When I looked into it, Im billed for a pillow. A call to the location the most unprofessional manager accuses me of taking a pillow. She refused to watch video footage of my goings to see at no point did I carry out a pillow, she tried telling me I couldve folded it into a bag. I stayed 1 night and my duffle bag, childs suitcase and a backpack could not fit one of the pillows! She refused to allow me to speak to anyone else. Ive been called a liar and a thief, when theyre the ones stealing money from me! I dont want a pillow used by hundreds or thousands of people. Her story changed and she double backed on her story about the room one 2 separate occasions. Ive emailed the business and the owner ***** not returned the email. I could go get a better pillow for less at any local retailer

  • Initial Complaint

    Date:09/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was able to overlook the green pool with the disgusting film on it, and the obviously outdated breakfast. Seriously, at least remove the expiration dates of you're going to serve expired food. What I can't get over is the complete lack of customer service through this entire building. I've done a lot of traveling in my life, and every time I've stayed at a hotel they have kept my credit card on file, just in case. That makes sense, and I get that. This hotel didn't do that. Instead, they took an extra $100 from me that is sitting in my account as a pending charge, and refusing to release it. They just keep telling me to call my bank, which I've already done and they have already told me numerous times that the hotel is still claiming it as a pending charge. Trying to speak to the manager there is like trying to explain quantum physics to an 8 year old. I asked for the name of the owner so that I could get some answers, because the general manager was telling me completely opposite information than everybody else and was obviously lying to me, and she refused to provide any such information to help resolve this problem. Instead, I get continuously hung up on or put on hold.

    Business Response

    Date: 09/27/2023

    We put a hold on every guest card for incidentals (in case of smoking or damaging the room). Once guest checks out, the hold releases automatically from our system, however some banks have policy to keep the pending holds up to 30 days. There is no way for us to do anything about it, it is not a charge which we can just refund.

Country Inn & Suites by Radisson, Inc is NOT a BBB Accredited Business.

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