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Business Profile

Hotels

Days Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our Client: ***** ***** Date of Loss: October 10, 2024 Subject: Bed bug infestation at ******** at ************************************************************************* Room Number: 106 Dear ************* are hereby advised that the above referenced client has retained our office to be represented with regards to all injuries sustained, as a result of, a bed bug infestation which occurred on the above date, for which you or your company is a potential ************ this time, we are requesting that you preserve and secure any and all records relating to Aiden ****** stay at your hotel. These include guest reservation information, guest folio, housekeeping records for two weeks prior and two weeks after our clients stay; photos, surveillance, video recordings, inspection reports, training manuals, bed bug inspection policies/procedures, and any date/information regarding the above-mentioned ******** is imperative that you contact my office immediately by:EMAIL: ******************** or CALLING ************

    Business Response

    Date: 03/17/2025

    Dear ********,

    This forwarded email will provide you with our action and response to the subject guest complaint (never provided any proof of bed bug bites/ treatment).

    Thank you for bringing to our attention the complaint regarding bed bugs at our property, which was filed in October 2024. We appreciate the opportunity to address this matter. 

    In response to the complaint, we promptly engaged the services of Orkin, a highly regarded pest control provider, to conduct a comprehensive investigation. Their assessment verified that there was no evidence of a bed bug infestation at our property. This information was promptly shared with the guest (please see forwarded email). We would be pleased to provide their report for your review and have attached it for your convenience.

    We take all guest concerns very seriously and remain committed to ensuring the comfort and safety of all our guests. Please do not hesitate to reach out if you require any additional information or clarification.

    Sincerely,  

    ****** ** *****

    President, 

    Shri Ranchhodji Associates

    D.B.A Days Inn and Motel 6

    1385 West Chestnut Street

    Washington, PA 15301

Days Inn is NOT a BBB Accredited Business.

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