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Business Profile

New Car Dealers

Washington Ford
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.75

Average of 4 Customer Reviews

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Review Details

  • Sheryl K

    Date: 05/19/2025

    Awesome service work on my 2025 **** Explorer. Installing molded mud flaps and molded floor mats.

    Washington Ford

    Date: 05/21/2025

    ******,Thank you for the kind review and for giving us the opportunity to work with you and earn your business. If you should need anything else from us, we are here to help, just let us know. Thanks again and enjoy your new explorer! Thanks JS.**** ******** General Manager Washington Ford

  • Jeff S

    Date: 11/16/2024

    Very friendly and helpful easy to get to I would buy another vehicle there

  • Kristin B.

    Date: 02/10/2023

    My car been shop week under customer satisfaction program. Wasnt offered a rental was told only covers one day if that. Dont call back when phone calls are promised I have owned fords all my life there customer service very disappointing

    Washington Ford

    Date: 02/13/2023

    *******,Thank you for the feedback. Our service manager ***************** and your service advisor ********************* are aware of the situation and your car is currently being worked on in our shop. We look forward to making the necessary repairs to your vehicle. ***** will update you as soon as he has an update to provide to you. Thank you for your business, Washington Ford.

  • Bobbie P.

    Date: 10/21/2022

    They have had my truck a month with no eta of part. Now they are wanting me to purchase a different vehicle off the lot but giving me a lot less for my truck.

    Washington Ford

    Date: 10/24/2022

    We are sorry to see that you've rated us so poorly. We are sorry that **** does not have the part available to fix your vehicle. As an alternative to continuing to wait for the part, we made an offer to trade you out of your vehicle. We are also sorry that the only vehicles you are interested in upgrading to are significantly more expensive than the vehicle that you bought over a year and ****** miles ago. If you would prefer not to do business with us, we would understand based on your poor rating and repeated conversations with multiple team members at our dealership. Please reach out to *****************, *************** Director ****************** or ****.****@washingtonford), for information on how to have your vehicle serviced at another location. We will be happy to tell the servicing dealer what part your vehicle is in need of so that they can place an order for it once we cancel your existing order.

    Bobbie P.

    Date: 10/24/2022

    Plus they now want ****** cash down

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