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Business Profile

Pet Day Care

Pampered Paw Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Day Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dogs were scheduled to board for a week with Pampered Paw Resort in Washington, PA.; they, Pampered Pet Resort, require a scheduled meet and greet first before they allow the dogs to be boarded. My dogs which have never been boarded before contracted kennel cough on Tuesday June 27. So, long story short I called the company and let them know and they said we are not permitted to board them any longer. My dogs were scheduled to be boarded today July 1st for one week. They also said in order to get a refund they want us to spend more money and get our vet to verify the condition. I am seeking a refund in the amount of $45.00 for the meet and greet; and $64.00 for a mandated security fee for the fist day of boarding. And any vet fees that incur because of their negligence.

    Business Response

    Date: 07/13/2023

    Hello, Thank you for your feedback. We are sorry to hear that you were unhappy with your experience with us. Due to the number of dogs in our care, we are not able to bring dogs who are exhibiting symptoms of an illness. Typically, we would require 48 hours' notice of changes to a boarding, but we are willing to refund your one-night deposit of $64 via check. That will be mailed out to the address on file. Because services were rendered, we will not be able to refund the cost of your meet and greet. If you have further questions, please reach out to us.

    Customer Answer

    Date: 07/16/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

    Regards,

    ******** ***** ******

Pampered Paw Resort is NOT a BBB Accredited Business.

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