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Business Profile

Tree Services

Scott's Tree and Stump Removal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scotts Tree and stump removal was working on the house next-door to me. They had excavators in the driveway without asking me if they could use our driveway there were tree limbs and branches all over my driveway and my yard. They also knocked over my lamp post. I have pictures if youd like to see them *****, the owner offered to replace the lamp and then he said he changed his mind. He put a new lightbulb in and it was working a couple weeks ago. It stopped working and we had to have it replaced and I sent the invoice to Pay. *****, the owner offered to replace the lamp and then he said he changed his mind. He put a new lightbulb in and it was working a couple weeks ago. It stopped working and we had to have it replaced and I sent the invoice to Pay. The Lampost was in perfect working condition until they knocked it over. Hes claiming that it was old and needed to be replaced anyhow.

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We got a verbal quote for removing a tree, grinding the stump and cleanup afterwards. They did a quick job of removing the tree and grinding the stump, but left a mess in my yard and did NOT clean up. Then the owner said his son “does that on the side” and would do it for an additional $250.00 - almost 10% more. Additionally they left rust and oil marks on my driveway and sidewalk that I haven’t been able to remove. I played back the security video that clearly indicates the estimator said “Remove the tree, grind the stump and clean up - $2,850.00”. Then the estimator said to look in the ValPack for a coupon for $100.00 off, but “Don’t tell the boss I said that”. The owner, who ground the stump, said “No, he never said that” even though he wasn’t with the estimator. Seems to me this is a poor way to conduct business. Also, because I’m a senior citizen, I feel he took advantage of me. I think they should make some kind of amends to this.

    Business Response

    Date: 06/07/2023

    The customer was aware the stump grindings stayed, after the tree was removed he told me what a great job my crew did.I the owner came afterwards and ground the stump.once I was done he realized how many grindings there was and didn’t know what to do with them.Additionally none of my equipment is rusty nor leaks oil.He asked that we chase all roots and we did. He was pleased with the work upon completion but a week later he is not?I told him my son does the stump cleanup on the side.

Scott's Tree and Stump Removal is NOT a BBB Accredited Business.

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