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Business Profile

Auto Body Repair and Painting

3-D Body Works, Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

This profile includes complaints for 3-D Body Works, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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3-D Body Works, Incorporated has 7 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My brand new vehicle was in an auto accident 6/21/2022 and 3D AUTO BODY & COLLISION CENTERS did the repairs costing just over $8,000. After six months I noticed the paint starting to chip so I asked the dealer if this was normal and they said no. I contacted 3D and brought it in to be looked at and they said it was normal wear and tear from road debris so not covered to be fixed. I spoke to ***********************, the owner/general manager via email over a month ago and he said he would speak to his manager and get back to me to see what could be done to rectify. I have not heard back from him and he has since not returned my phone calls or emails.

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They were paid through my insurance and by me to fix my car after a deer ran into it. They were paid over 5 thousand dollars by my insurnace, and 500 deductible by me. They returned my car to me with non functioning parts, and parts that they broke during repairs. I have been back 5 times to get the stuff fixed and every time I leave with either nothing fixed, or something new broken. They have cost me hundreds of extra dollars for all the time I had to take off work and sit in their waiting room. They had my car for 2 weeks straight and only did half the work they were paid for. They broke a knob that controls my mirrors and after my 3 time back to get the mirror fixed they broke my door in the process. They tried to hide it and taped my door with electrical tape, but I noticed a few hours later. They only do part of the work they’re paid for, and everytime they broke something they were dishonest and tried to conceal it. I have small children and they’re making my car unsafe for them by knowingly doing bad work. I have talked to other who had work done there and also said their car was returned with only half the work done. They get paid out by insurance immediately once they say the work is done, but it’s really not done. This is insurance fraud in my opinion. I want part of my deductible returned to me for all the time I keep having to take off work for the mistakes they’ve made on my car. Or at the very least look into this business so they cannot scam other people. 

    3-D Body Works, Incorporated is NOT a BBB Accredited Business.

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