Complaints

This profile includes complaints for De Lage Landen Financial Services, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  De Lage Landen Financial Services, Incorporated

  1111 Old Eagle School Rd Wayne, PA 19087-1453

• 

  De Lage Landen Financial Services, Incorporated

  8001 Birchwood Ct Johnston, IA 50131-2889

• 

  De Lage Landen Financial Services, Incorporated

  PO Box 41602 Philadelphia, PA 19101-1602

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** is horrible and this place needs to be audited by the *** bad. I call to get some help, its either wait 20 minutes for representative in their jammies working from home or tells me to go online.. so i go online. Theres a tab for contract documents, there are no documents in there. Theres a tab for payment history, the payment history is all out of order and doesnt tell you the remaining balance left after each payement. I called to talk to a representative ands she was seeing checks and payments on my account for completely different dates than what shows in my account online, of course she cant help and tells you to call a different number instead of being a good representative actually helping, and then miraculously her line disconnects because I actually want her to do something outside the box. Then I try to get my remaining balance from the end of the year for taxes and nobody can get it for me, they only send me an amortization schedule which is a premade schedule from the beginning of the contract, it doesnt actually show accurate information with payments made and the balance after the payment and there is no where online to get it. So they're giving out customers inaccurate information about thier accounts which makes it very hard to reconcile accounts and get any taxes done

  Business Response

  Date: 04/03/2025

  Please find the attached response on behalf of De Lage Landen Financial Services, Inc.  We are communicating directly with the customer / complainant in an effort to resolve this matter. 

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are in the process of closing our business due to unforeseeable circumstances and no longer have need of their copy machine. When I called to get a buyout, they refused stating the contract was too new (13 of 60 monthly payments have been made). They have no answer for how this can be resolved. We are closing our accounts and have filed documents of dissolution, but they still want to receive their monthly payments. What am I suppose to do with the copy machine when we vacate our building and all the employees move on? Is the contract legally binding when the company no longer exists?

  Business Response

  Date: 04/02/2025

  Please find the attached response letter on behalf of De Lage Landen Financial Services, ****

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am purchasing heavy equipment that is financed through this DLL I have reached out to them for the past 3 days! First day I am requesting a pay off amount they said you will get that quote in 2-3 business days. The women I requested it from never put my request in! That was mistake #1, I had gone onto there site and requested it myself. For something that should be given immediately on the phone. We waited 3 days regardless still nothing so I call them back on the 3rd day, the woman I spoke with said it shows it was sent by I dont have access to it I will get them to resend it. Ok fine lets wait to see if its sent. We finally get our quote and its $1634.02 over the amount that our amortization schedule has. I e-mailed back the gentleman that sent the quote and asked how he got the numbers and explained our amortization schedule says something different please explain. No answer !!! We are try to payoff 17 months in advance and they are literally making it impossible for myself to pay it off. I call back once again to try and payoff this account they keep me on hold for 24 minutes a women finally answers and asks if I can hold I said sure ! 5 minutes later she hangs up on me. This company is shady at best I would advise anyone to stay clear of them they make it incredibly hard for you to pay them off.

  Customer Answer

  Date: 01/09/2025

  Tried to pay off today and they wouldnt allow me to, because I can only pay what the quote that was sent but the quote that was sent is incorrect and the one who sent it isnt responding, why cant we pay what our amortization schedule states ? Or at least pay it toward my account she would not allow it. This company is ridiculous 

  Customer Answer

  Date: 01/10/2025

  Company Name is:
  

  **** *******

  Acct# *******

  still no response from the gentleman who quoted us ! We have paid on the heavy equipment for more than 3 years. The prepayment for the equipment should only be 1% theyre charging more. Not only are they rude but as I said before they make it impossible to pay the loan off. 

  Business Response

  Date: 01/29/2025

  Please find the attached response on behalf of De Lage Landen Financial Services, Inc. 

  Customer Answer

  Date: 02/01/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22789523
  
  I am rejecting this response because: what they attached and claim to be correct is laughable and it shows absolutely NOTHING on the charges it still doesnt explain the charges and how they got them according to the contract we have paid over 3 years and should only be charged the 1% prepayment penalty.  Why is it so difficult for them to break down the charges and show how they came to the amount of payoff ? Our Amortization schedule that they themselves sent to us shows differently on payoff total. 
  

  this company is shady and will NEVER do business with them again. 
  
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 02/01/2025

  Attached is our amortization schedule. What they attached shows nothing or explains how they came to their charges. Nor has anyone contacted us still on explanation of charges. 

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-02-2024 I am receiving bills from De Lage Landen but the bill has our Sales/Maintenance companies name on it - ********** Automation Automated. The checks are being written out to ********************* and deposited but the company name and the bank account name are for **********************. I called and I was told that since De Lage "services" TGI that is why the invoices have that ***'s name on them. I have requested a W-9 which I have not received as well as rectified invoices, I was told that I should check the "address" that way I would be able to separate the 2 companies. Many companies have different addresses. I don't think this is correct! If I send out a 1099 at the end of the year, the address doesn't matter the name does and I currently have one EIN # for TGI so they would get a 1099 with overstated income. This doesn't make any sense and should not be allowed. By practicing this way anyone can assume someone else's business and never have to pay taxes. ******* stated that they are a 3rd party servicing company, and they have different names. Please see 2 invoices attached, the one with the ** BOX is De Lage Landend and the other is TGI. I look forward to a response regarding this matter. Thank you in advance.

  Business Response

  Date: 12/09/2024

  Please find the attached response on behalf of De Lage Landen Financial Services, ****

• Initial Complaint

  Date:09/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reference to contract#: 500-50357685 On 1/18/2022, the owner/management company of the property at the time (************************** got in a contract with ************************ for a copier machine.On 9/23/2022, the property was bought by another company ******************. There was no assignment of contract to the new owner. On 8/7/2024, we (current owners) sent communications that this contract was not assigned to us (we are not a party to the contract) and we do not wish to have the equipment on our property and we can work with lease direct to the pick up the equipment in a reasonable time. However the initial response was that we were still responsible which is not permitted by law (you cannot enforce a contract on someone who is not party to the contract). Between then and now, we did not receive the same professional courtesy we extended. We gave notice on September 4th that if the equipment is not removed, it will incur a reasonable storage fees of $10/day which has also been ignored.Finally on September 21st we sent a demand letter asking for the machine to be removed immediately and providing us a check for the storage fees incurred since September 4th. Lease Direct has not yet produced any paperwork that shows we are party to the contract yet continues to bill and invoice the property.The property deed transfer (sale details) can be verified at the tax assessor's website in the link below ***************************************************************

  Business Response

  Date: 10/04/2024

  Please see the attached response letter on behalf of De Lage Landen Financial Services, ****

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a copier from ************************** for our use at our church ****************************************** in **********. Start date was 11/2018 for $245 for 63 months. We agreed to extend the lease on a month to month at $274 after the March 2024 end date. When we told *** we wanted to end the lease and for them to pick up the machine, they told us we would have to inform the leasing company in writing and that *** doesnt have anything to do with it now. I have been working with De Lage Landen Financial Services or TFS Leasing or LeaseDirect since 7/30/2024 to end the lease. They sent us an invoice of $548 on 8/2/2024. I have asked on several occasions where we are supposed to return the equipment to, and each time was told another department will be contacting me once the payment has been received. We paid the $548 on 8/19/2024. After not hearing from them I emailed them on 8/28/2024 and was told payment finally received. LeaseDirect sends me an email on 8/30/2024 stating that go to their website **************** and fill out the information requested. I am trying to fill out the information today 8/30/2024 so that we can get it back to the leasing company as quickly as possible. The website says that we must return the copier by 9/20. It doesnt say where we need to send it but gives two options, 1. Schedule to have **************** set up a carrier to pick it up and return to leasing company. 2. Have vendor who set the equipment up (***) return it but that we would need to arrange it with them. If I choose option 1, I must schedule a pickup date on the week of 9/1-9/5 in which is the next business day from the email date, or the copier will not reach the destination in time. I have emailed the ******* at ************************ and ***************************** per the email contact info on 8/30/2024, asking a 3rd time where this copier is to be sent so I can schedule my own carrier or figure out what the delivery costs should be.

  Business Response

  Date: 09/11/2024

  Please see the attached response on behalf of De Lage Landen Financial Services, ****

• Initial Complaint

  Date:08/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am making this complaint because this company has renewed my lease of printing equipment without telling me and did not give me a formal warning about when it would be renewed. In New York state service contracts are obligated by law to give a renewal notice prior to renewing. This company did not do that, in fact, when I sent a formal cancellation notice, I didn't even receive a response and when I reached out to *********************, our representative, he only gave me the option to lower my lease payments and extend for 60 months. This company knows we are struggling to pay our current $700 bill and they are taking advantage of us by only giving us the option to lower our payments by signing a longer lease. Not to mention we had no notice of renewal. We've tried to speak to them a few times but it has come to nothing. I would like to cancel both of my current leases. I am not utilizing any of the machines. Our contract number is ******** and 500-50245775. Im asking for a solution for this.

  Business Response

  Date: 09/05/2024

  Please find the attached response on behalf of De Lage Landen Financial Services, ****

• Initial Complaint

  Date:04/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to inform you of the illegal and harassing business practices of ******** Financial.I signed a 5-year lease in 2018 for a copier. I tried several times to terminate the contract early but was told I could not do so. The contract had an auto-renew provision. In 2023, I notified them I wanted to terminate the lease, but was told I could not because I didnt provide them written notice between 90 days but no more than 150 days written notice prior to the expiration of the lease term or any renewal period of your companys intent to terminate the lease agreement. In all of my prior communications over five years about terminating the lease, this this ****** period was never mentioned. Instead, I was told only: Thank you for your recent inquiry regarding your contract. The terms and conditions of the contract state that you must provide us with written notice advising us with your intention to purchase or to return the equipment. Please send your notice on company letterhead referencing your contract number. Not once did they tell me that the letter must be received within a specific 2-month period. And the language in the contract is small type in a substantial block of text full of legalese. I even proposed extending my contract out to a further date to meet the ****** day period and they never responded. Since they didnt want to respond I stopped paying them. They have since called me on 02/27/24 at 7:40 am, 02/22/24 at 7:46 am, 02/28/24 at 7:13 am, 03/04/24 at 7:43 am, 03/14/24 at 7:33 am, 03/22/24 at 7:36 am, 03/28/24 at 6:22 am, and 03/29/24 at 7:07 am. I then made a full payment on the account, and on 04/03/24 I had a collection agency call me for payment, even though I have an email confirmation of the initiated payment from their system.I believe their conduct violates the **** and the CFDCPA.Thank you for your attention.

  Business Response

  Date: 04/17/2024

  Please see the attached response letter on behalf of De Lage Landen Financial Services, ****

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There seems to be an egregious and detrimental lack of accountability on the De Lage Financial Services/lease directs side. In February 2023, I gave the correct email to send billing statements as that is how I was told by the representative of your organization that billing was sent. I had to correct this for 6 months when we would get a call speaking about past due invoices. I corrected it several times. I made it very clear your company's lack of proper documentation is not a penalization on our part and we would not be paying for late fees due to DIRECT LEASINGS FAILURE with continuation of not correcting their information internally. The insurance administrator (*****) stated on 11/1/2023 in his email to me "That the certificate was valid and credited all open insurance fees". To date, we continue to receive billing for insurance when we have repeatedly sent you a copy of our company I still see we are being charged for insurance and late fees from 2023. Then on 1/3/2024 ******* sent an email with the wrong information and requesting the same information I have been giving you since February 2023. On 1/3/2024 I responded to *******, that I wanted a supervisor or manager to contact me to fix these issues, to which of course, no one has done so. I have included in this email, our counsel, as our next step will be to seek relief from your company for your unethical and harassing practices if a manager/supervisor isnt appointed to this situation to fix.

  Business Response

  Date: 02/12/2024

  Please see the attached response on behalf of De Lage Landen Financial Services, ****

  Customer Answer

  Date: 02/14/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21113634
  
  I am rejecting this response because:

  1. Every other month they failed to send us a statement. They continued to send it to an old email of ********************** They were given the correct email multiple times and continued to NOT correct it. We do not pay late fees for their incompetence or mistake. This is where I continued to ask for a supervisor and they refused to have one contact me either by phone or email. 

  2. Every month I spend approximately 5 hours giving them check copies front and back and as usual, per the letter we are back to giving front and back again, costing us money and time. Their insistence they haven't received payment again, is once again incorrect. I'm going to do one better and add payments since August 2023 which I have already done 6 times previously.

  Invoice ******** for $******* check number ***** (August ******** paid 10/16/2023

  Invoice ******** for $******* check number ***** ( September ********  paid ******** (Wrong email address again and given 10/12/2023 to the CORRECT EMAIL)

  Received a letter dated 9/8/2023 made a payment of ******* check number ***** (disputed the late fees since they continued to send it to the wrong email address.

  Invoice ******** for ******* check number ***** (September ******** paid 10/16/2023

  Invoice ******** for $******* check number ***** (October ******** paid 11/3/2024 (Sent to the incorrect email address and wasn't corrected again) We do not pay late fees for another company's mistake. 

  Invoice ******** for $1325.91 check number ***** (January Invoice paid 12/19/2023 )

  Invoice ********* for ******* check number ***** (January Invoice paid 1/19/2023

  We haven't even received February's invoice. We do not pay late fees for ******** staff mistakes that we go through on a monthly basis. We spoke to our insurance company that continues to insure the printers. They have never pulled off the insurance, ****** does this on their end. Saying it was pulled off in November is inaccurate and untruthful. We will NOT pay for insurance twice and it has been insured with our company with DeLage listed since February 2023. Therefore ANY insurance billed will NOT be paid. I have reached out multiple times to their litigation team to resolve the issue (************ and *****) with no return calls or emails STILL!

   

   

   

  
  
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 03/01/2024

  Please find DLL's response to complainant's rejection to our original response.  

• Initial Complaint

  Date:11/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Some of my dates may be slightly off, culling information from multiple, piecemeal sources. Oct 2017: ********************'s then-GM signed a 5-year lease agreement for three copier/printer machines; the agreement included an allowance for free black & white copies on all three machines. AmCom/ComDoc and Lease/Lessee Direct were the vendors. This is contract #********.Aug 2019: One of the three machines was destroyed by a lightning strike; ******************************** paid the full replacement value of the machine. Jan 2020: City Theatre's then-GM signed a Maintenance Agreement for a replacement machine; this agreement was converted to a new five year contract for that replacement machine and rescinded the free black and white copy allowance. The replacement machine was not simply added to the prior contract. This is contract #********, which we contest.Feb 2023: The original lease agreement comes to term, City Theatre requests to go month to month for the payments and not renew yet. This is due to a) new IT needs and not sure if machines are compatible and b) needing time to shop around. City Theatre is assured via email that this is okay> Aug 2023: City Theatre enters, in good faith, into a lease agreement with a new company for three copier/printer/scanners. Upon instigating the machine return process, we are told that the one machine is still on a lease that doesn't end until Feb ****. Two machines were successfully returned to Lease Direct. Sept-Nov 2023: Lease Direct has stopped answering inquiries about how to resolve this matter. In Sept, City Theatre rescinded permission for Lease Direct to take ACH payments from ******************* account in writing via email to the address they provide on their website. This request was ignored, and Lease Direct continues to initiate payments from ******************* account. They will not acknowledge our requests to return the machine and end the contract that shouldn't even be a contract.

  Business Response

  Date: 12/15/2023

  Please see attached response on behalf of De Lage Landen Financial Services.

  Customer Answer

  Date: 12/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20875726
  
  I am rejecting this response and request further information about the requirements to close out the contract as stated in the business response's letter.
  
  
  Regards,
  
  *************************